Customer Service Manager

Whitney Humes

*** ********** ***** ■ Nicholasville, Kentucky 40356 ■ 859-***-****

***********@*****.***

Qualifications

Excellent customer service attitude

Strong leadership skills

Proven ability to multi-task efficiently and effectively ; detail oriented

Strong written and verbal communication skills

Ten years of managerial experience

Interpersonal skills; self motivated and thrives to motivate others

Ability to work independently and spur innovation

Education

Masters of Business Administration September 2011

Sullivan University Lexington, Kentucky

Cumulative GPA 3.83

Bachelors of Science in Business and Management June 2008

Sullivan University Lexington, Kentucky

Cumulative GPA 3.67

Associates of Science in Business and Management December 2004

Sullivan University Lexington, Kentucky

Cumulative GPA 3.74

Experience

Sullivan University Lexington, Kentucky

Bookstore Manager (promoted August 2008) April 2005-Present

Financial management and marketing

Providing excellent customer service

Leading sales staff

Inventory control and accounting

Purchasing, shipping, and receiving

Hiring and training

Overseeing daily deposits

Control information systems

President of Perdon Student Organization Lexington, Kentucky

Coordinated fundraisers October 2006-June 2008

Lead and motivated students

Recruited new club members

Coordinated club meetings and events

Nelson Group LLC Nicholasville, Kentucky

Office Manager August 2003-April 2005

Project Management

Marketing

Created ledgers, payroll, and accounting

Maintained organization of office and filing

Wal-Mart Nicholasville, Kentucky

Customer Service Manager (promoted October 2001) November 1999-March 2002

Supervised 20 cashiers

Coached, led and motivated team

Coordinated break schedules

Managed $1000.00 cash podium; made change for cashiers

Handled Customer Complaints

Cashier

Achieved Four Star Cashier, Cashier of the Month, and Cashier of the Year

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