customer service specialist

Hello,

My name is John A. Perkins.

I am a recent High School Graduate and I’m seeking employment to gain valuable experience and work challenges to jumpstart my career path. My education includes some college along with the completion of the CCOC Law Enforcement/Police Academy, after which I received a Certificate/Diploma. This Academy is sponsored and taught by the San Jose Sheriff’s Department in San Jose, California. Although I have not made a final decision to start a career in Law Enforcement, my training in that area has instilled a higher level of integrity and moral standards that will be beneficial regardless of the career path I choose.

I’m sending you my Resume, which details my job experience and work history. Although my employment history is very limited, I am confident I posses qualities and skills that would be useful to your company. Once you have had an opportunity to review my Resume, please contact me if any of my skills or training is of interest to you.

Kind regards,

John A. Perkins

110 Arcaro Trace

Alpharetta, GA 30004

Phone: 408-***-****

*********@*****.***

My objective: To secure a position where I can learn new skills and welcome new challenges.

RELEVANT SKILLS AND EXPERIENCE

• Excellent communication and people skills and the ability to interact with all levels of Management.

• I’m responsible, dependable, hardworking and a quick learner.

• Strong analytical skills.

• Understanding of Web Interfaces.

• Proficient in use of Cash Registers, Copiers, Fax Machines, Scanners, Printers, PCs, Macs, Internet, MS Windows 95/98/00/07/NT/XP/Vista, MS Word, Excel, Power Point and Outlook.

• Experience and volunteer work with youth sports and community services.

EDUCATION

Feb 2008 – Jun 2009 CCOC Law Enforcement/Police Academy (San Jose, California)

Sep 2008 – Feb 2009 San Jose City College (San Jose, California)

Feb 2008 – Jun 2008 Graduate Pioneer High School (San Jose, California)

Feb 2007 – Feb 2008 Milton High School (Alpharetta, Georgia)

Aug 2004 –Feb 2007 Pioneer High School (San Jose, California)

HOBBIES

Skiing, Snowboarding, Horseback Riding, Playing Drums, Sports and Video Games

EMPLOYMENT HISTORY

Nov 2008 – Present ProxyComm

Position: Customer Support Specialist

• Duties include providing a high level of customer service and tech support for an internet based telephone and voice service.

• Handling day to day customer service requests and issues via On-line Live Support and an internet based Support Tool.

• Leveraging Web interfaces to handle service provisioning such as activating/deactivating phone numbers, fax numbers, setting up voicemail boxes, service terminations/renewals, as well as number porting.

• Managing and maintaining an accurate customer data base.

• Assisting customers with billing inquiries and reports.

EMPLOYMENT HISTORY CONTINUED

(Page 2)

Feb 2008 – Jun 2009 Recreation Plus

Position: Security Team Leader for Concessions

• Duties included managing all aspects of concession sales for the following sports teams:

San Francisco Giants (Major League Baseball Team)

San Francisco 49ers (NFL Pro Team)

Oakland Raiders (NFL Pro Team)

Stanford University (NCAA Collegiate Team)

Foot Hill College (#1 Ranked Junior College Northern California)

• Sold all alcoholic/non-alcoholic beverages, food and snacks.

• Maintained Inventory and did Audit Reports

• Handled and managed all cash transactions and provided security during cash transfer.

Jun 2007 – Feb 2008 Stars Soccer Camp

Position: Certified Youth Soccer Referee (Seasonal)

• Duties include refereeing youth soccer games.

Aug 2007 – Dec 2007 I Love NY Pizza

Position: Team Member/Cashier

• Duties included cashiering, taking pizza orders and providing excellent customer service.

• Also assisted with all closing duties.

May 2006- Aug 2006 Jamba Juice

Position: Team Member/Cashier

• Duties included cashiering, blending a wide variety of smoothies and providing a high level of customer service.

• Also assisted with all opening and closing duties, stocking and inventory.

Aug 2004 – Dec 2006 YMCA (San Jose, California)

Position: Volunteer Youth Basketball Coach (Seasonal)

• Duties include coaching youth basketball games.

*References available upon request

Contact this candidate