Customer Service Manager

-Harold S. Lilliston

**** ********* *****

Collingdale, Pennsylvania 19023

484-***-****

Objective A position where my proven work experience will be utilized and lead to increasing

My levels of advancement.

Work Experience

2007 to 2009 Hahnemann University Hospital – 230 N. Broad Street (Phila, PA)

Administrative Coordinator- Provides Administrative support to Operation

Director and other faculty; performs a wide variety of secretarial and clerical duties;

Relieves those he/she supports of a variety of administrative detail; maintain confidentiality of privileged and sensitive information.

2001 to 2006 Federal Reserve Bank of Philadelphia – Ten Independence Mall (Phila, PA)

Dining Room Supervisor- Organizing, setting parties and special functions for the Bank. Serves President and Executive Staff in Dining Rooms; available for special events, and worked various hours as needed.

1998 to 2000 Hilton Philadelphia Airport Hotel- 4509 Island Ave. (Phila, PA)

Assistant Restaurant Manager- Assist Department Head in running day to day operations; assist in training staff on up selling menu and wine knowledge; delegated projects and maintained excellent customer service.

1993 to 1998 Park Hyatt Philadelphia at the Bellevue- Broad & Walnut Street (Phila, PA) Server Assistant/Restaurant Server/Room Service Supervisor- Assisted the servers setting and clearing tables; maintained orders and served food; kept inventory up to date and accurate; assisted Room Service Manager in running day to day daily operations.

1991 to 1993 Greenleaf Restaurant- 7522-24 Haverford Ave. (Phila, PA)

Server Assistant/Stock Person- Responsible for helping servers with various duties; setting and clearing duties. Maintained the levels of all stock.

1985 to 1991 Four Seasons Resorts & Hotels- One Logan Square (Phila, PA)

Server Assistant/Restaurant Server/Food Expediter- Responsible for assisting servers; setting and clearing tables; taking food orders and serving and plating customer’s food orders.

Education

UNITED STATES ARMY- Served 4 years/ Combat Engineer/Honorable Discharged

University City High School – (Phila, PA) Diploma Received: Commercial Courses

Accomplishments- City of Philadelphia Youth Advocacy Program, Received Certificates for various on the job Training Programs, Annual Official Recognition for Service Well Done

Reference- Available Upon Request

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