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Customer Service High School

Feasterville Trevose, PA, 19143
August 09, 2012

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Kalima Hayward

**** ***** **** ******, ************, PA 19143 Cell: 267-***-**** :

Professional Overview

Committed, organized and motivated Medical Billing professional with 3+ yrs. in exceptional customer service to all patients and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; ability to work independently or as a part of a team to meet deadlines. Ability to work with a diverse client base, multi-tasking and also outstanding telephone, scheduling and documentation skills with focused adaptability.

Summary of Skills

Committing and understanding of companies values, missions and goals. Knowledgeable of Microsoft office, typing and state laws, requirements and regulations. Also claims appeal and procedures, filing data and archiving, health insurance processing and most of all medical billing. A self-starter, motivator, ability to handle multiple priorities and great verbal and written communication skills, Exceptional telephone operator with the ability to deal with patients with disabilities. Obtainment, sorting and distribution of corporate billing mail, maintained all sorts of accounts and logs. Excelled in demonstration of good critical thinking skills and great judgment. High school diploma with some college experience.

Work Experience

Medical receptionist and billing

April 2008 to May 2012

Lee's Industries– Philadelphia, PA

Was responsible for patient screening such as, identifying eligibility information, determination of insurance benefits and plans. Completed and updated patient profile and discussed health problems and health cautions such as, allergies. Scheduled patient appointments and collected demographic information. Received different calls from patients and also answered and transferred calls. Organized and sorted different accounts and log books. Prepared memorandums and bills to hand out in the office and also to patients. Inputted patient information with different software systems such as, IDX, HER, NueMD and also AHI and was responsible for knowing different medical terminologies. Worked with the priorities of maintaining the attention of, telephones, and computers and also copy and fax machines. Processed accounts receivable and payable, invoiced, issued requests for documentations. Scheduled and confirmed appointments and assisted in data entry. Accurately organized files within the office to ensure accuracy of the company. Worked with a team to insure that everything went as accordingly as possible in the office and went through training programs and passed test to insure my skills. I also made ethical decisions and resolved any issues that the patients had. Accomplished perfect attendance within the company. Had to leave company due to the company closing down.


University of Phoenix 2014

Philadelphia, Pennsylvania, USA

Health-care and business Management

Associates/Bachelors (still attending)

Courses include, Human Resource Development and Staff relations, Cultural Competency and Diversity Issues, Leadership Skill Development for First- Time Supervisor, Management Ethics and Values On Decision Making, Finances and Accounting, Project Management Fundamentals, Health-care Reform, Systems Thinking and the Management Team

Maritime Academy Charter High School 2010

Philadelphia, Pa, USA

High School Diploma

Graduated with Honors and studied Spanish

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