Customer Service Management

Manju K. Bidasaria

** ******* ***** **** ***, Schaumburg, IL 60195 **********@****.*********.*** 312-***-****

SUMMARY

MBA with Finance concentration and Bachelor’s in Mathematics

4+ years of experience in finance and accounting

Proficient in proceeding A/R claims and adjustments such as denials, chargebacks, and write-offs

Strong problem solving, organization, multitasking, and prioritizing skills acquired from working at various positions

Adaptable, efficient, reliable, and have ability to work under pressure to meet deadlines

Strong written and verbal communication skills developed in customer service settings

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SKILLS

Have in-depth knowledge of SAP and Essbase

Proficient in PARS (Pharmacy Accounts Receivable Systems)

Experience in communicating with numerous levels of management

Strong MS Excel skills including V-Lookup function, PivotTables, Excel Solver, and Macros

Proficient in Word, Access, QuickBooks, Outlook, and PowerPoint

Have good understanding of Sarbanes-Oxley, IFRS, payroll, budgeting, and accounting principles

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EXPERIENCE Walgreens, Deerfield, IL July 2011- Present

Auditor/Account Receivable Analyst

Analyzing and processing adjustments such as denials, chargebacks and write-offs using Walgreens’ PARS (Pharmacy Accounts Receivable Systems), WebSDL, and StoreNet

Performing different tasks that include posting cash receipts, updating cash flow reports, researching charge backs and making final decision for write off using PARS.

Responsible for helping Pharmacists and following up on A/R claims by contacting the insurance companies by phone, e-mail and written correspondence processing monthly phone audit reports

Processing and issued credit memo after research has been completed.

Assisting the team and the supervisor with any upcoming projects

Create, update, review, and reconcile monthly plan collection reports on Excel

Assist Third Party Audit in reducing bad debt by identifying payments issues and addressing those issues

Made recommendation and streamlined Third Party adjustment process to increase greater efficiency in write-off and chargeback process

H&R Block, Streamwood, IL December 2010- April 2012

Tax Associate

Implemented tax strategies to reduce clients’ tax liabilities which resulted in greater clients’ satisfaction and increased referral

Followed tax regulations and applied concepts to clients’ current situation

Prepared, reviewed and filed clients’ income tax returns

Saved and managed clients historical accounting records for use in business intelligence and providing greater savings in future tax filings

Matched clients to tax professionals based on analysis of clients’ needs

Managed clients’ wait time expectations and reconciled accounts using H&R Block software

CompuCount Inc., Hoffman Estates, IL June 2008 – July 2011

Staff Accountant

Posted monthly journal entries and performed balance analysis

Increased clients’ retention rate by providing exceptional service and greater savings to clients

Prepared and filing tax returns for individuals and businesses

Administered payroll and employment taxes on behalf of clients

Michigan Secretary of State, Alma, MI March 2004 - June 2008

Department of State Aide

Processed 100+ applications daily and balanced accounts with near 100 % accuracy

Analyzed official documents to ensure authenticity and issue various classes of driver licenses, titles, plates, tabs, permits, decals and stickers

Answered customers’ questions and helped resolve concerns

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EDUCATION Roosevelt University - Walter E. Heller College of Business, Schaumburg, IL May 2010

Master of Business Administration, Finance

GPA: 3.69/4.0

Relevant Coursework: Finance for Decision Makers, Investment Theory, Capital Markets and Institutions, Multinational Financial Analysis, Strategic Management, Accounting for Executives, Quantitative Analysis for Managers, International Consultancy, Economics for Decision Makers, Executive Leadership, Information Resource Management, Marketing Strategy

Projects: What Interest Rates Mean to Our Economy; Foreign Exchange Movement Forecasts; Toyota Debate; Political Climate in UK; Case on Divided Policy; Double Taxation; Whole Foods

Study Abroad – University of Krakow, Poland and Kent Business School, England March 2010

-Technology and Innovation in International Business

-European Business Management; Impact of Global Warming on National

-Economies and International Business

Central Michigan University, Mount Pleasant, MI December 2001

Bachelor of Science, Mathematics

GPA: 3.28/0

Relevant Coursework: Principles of Investments, Fundamentals of Personal Finance, Money and Banking, Legal Environment of Business, Software Applications in Business, Calculus III, Data Structures, Linear Algebra Matrix Theory, Statistical Analysis

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OTHER

US citizen

References will be provided upon request

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ACHIEVEMENTS

Michigan Department of State ‘Award of Excellence’

Walter E. Heller College of Business Academic Scholarship - Roosevelt University

Earned highest rating in all categories of yearly performance reviews at Michigan Secretary of State

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