Engineer Management

Robert A. Greiner

Desktop computer support technician with 14 years experience, currently well versed in support of the Windows XP and Windows 7 operating systems as well as Microsoft Office. Knowledgeable in troubleshooting both hardware and software related desktop and printing problems. Capable of arriving at solutions to resolve a myriad of user problems encountered. Familiar with a internal support mechanisms designed to enhance the user experience in the job related use of his/her computer. Capable of responding to and keeping up with the ever changing world of network computing.

During his former employment he provided expert advice and highly complex professional troubleshooting for offices containing users with otherwise limited support or without established processes and procedures. Ensured resolution or independently implemented plan for resolution of difficulties as they arose. Sometimes acted in a lead capacity in assigned areas to meet client needs or issues. Acted as a member of the information management team at client sites. Designed, recommended and implemented strategies for meeting client needs. Provided work direction and mentoring for less experienced personnel and continually provided user guidance in how to better manage their own desktop computer to ensure maximum efficiency with reduced downtime and data loss. In addition to directing customer support, was tasked to provide backup support to the daily service review coordinator which involved researching account-wide problem status summaries from the previous day and chairing a phone meeting in which current status and problem resolution were recorded for ongoing management of issues. Additionally, responsible for placing account-wide orders for parts and consumable items from some twenty technicians at different customer sites in support of out-of-warranty equipment. This involved placing orders with accompanying quotations provided, logging expenditures and annotating individual asset records in the master accounting system for expense tracking purposes to assist in making long term asset retention decisions..

In former career, was a Supply Officer in the United States Navy for 22 years where I worked on various ships and ashore assignments, both stateside and overseas in the maintenance and materials management field in roles of increasing complexity and responsibility.

Education:

Bachelors degree in Economics, minor in Accounting from Muhlenberg College in Allentown, Pa

Masters degree in Education from Salve Regina College in Newport, RI

Masters degree in National Strategic Studies from the U.S. Naval War College in Newport, RI

Other Qualifications:

Novell Certified Network Engineer

Microsoft Certified Systems Engineer

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