Manager Customer Service

KEVIN J. MILES 614-***-**** dm68la@r.postjobfree.com

AREAS of EXPERIENCE

Fleet Managent/ Buying, Selling and Maintenance

Hiring and Training Budgeting and Cost Control

Sales/Marketing Media Time Securement

Supervision/Counseling Contract Negation

Complaint Mediation/Resolution Public Speaking

Community Involvement

Public Relations / Media

MAJOR BUSINESS ACCOMPLISHMENTS

• Expanded current rental business from 5 locations with 1,000 cars to 11 locations with fleet of 1,700 cars.

• Initiated and developed successful program providing service rentals to other dealerships including Mazda, Toyota, and Cadillac.

• Expanded local corporate business from 20% to 45%.

• Conceived, developed, and implemented training programs for counter and service agents. with emphasis on incremental sales and customer service.

• Directed the construction, relocation and supervision of airport facility with a budget of over $1 Million and the construction, relocation and supervision of 2 local facilities with combined budget of over $1 Million. Successfully came under budget for all projects.

• Implemented utilization of major computer system.

• Have become known as “choice of the superstars” because of ability to quickly provide customized transportation; have worked with NSYNC, Backstreet Boys, Pink Floyd, Whitney Houston, Prince, and others.

• Guest speaker at 2 National Ford Motor Company Conventions, and the Car Rental Association Convention in Las Vegas.

• Have been the subject of numerous trade publications, newspaper articles, and television and radio features.

EMPLOYMENT HISTORY

Prestige Corporate Car 2005-2011

Owner

Total Fleet 2005-2006

Vice President

Thrifty Car Rental Columbus Ohio

Vice President (2004 to 2006)

Budget Car and Truck Rental, Columbus, Ohio

General Manager (1997 to 2004)

Fordable Rent-A-Car, Columbus, Ohio

General Manager (1988 to 1997)

Dollar Rent-A-Car, Columbus & Dayton, Ohio

General Manager (1987 to 1988)

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KEVIN J. MILES 614-***-****

Dick Ruhl Ford Rent-A-Car, Columbus, Ohio

General Manager (1983 to 1987)

Columbus Ambulance and Limousine Service, Columbus, Ohio

Owner & General Manager (1977 to 1983)

PROFESSIONAL BOARDS AND ASSOCIATIONS

Current

Central Ohio Crime Stoppers, Chairman

The Gathering, Board of Directors

Past

ACTIF Board of Directors

Share America, Board of Directors

Ohio Car Rental Association, Vice President

Christian Service Charities, Board of Directors

Ohio Cancer Research, Board of Directors

Ohio Car Rental Association, President

March of Dimes - Jail & Bail, Chairman

Ohio Youth Commission, Board of Directors

CATCO

HONORED BY

Ohio State Fair Board of Directors

Governor of the State of Ohio

State of Ohio General Assembly

Ohio School for the Deaf

Take It To The Streets

Junior League

Billy Graham Evangelistic Crusade

March of Dimes

Mayor of the City of Columbus

Police Chief of the City of Columbus

and various other service awards

REFERENCES Provided upon request.

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