Customer Service Manager

Kimberly Mayer

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**** *. ******* ***. #** Garland, TX. 75040 * 972-***-****

Qualifications Summary

Office Manager, Receptionist and Administrative Support professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively. Capabilities include:

* Customer Service and Relations * Power Point Presentations *Great People Skills

* Microsoft Office, Excel & Power Point * Computer Operations *Experienced Receptionist * Problem Solving * Excellent Writing Skills * Detail Orientated

Experience Highlights

Administrative Support and Educational Teams

* Performed administrative and Case Worker support functions for The Department of Family and Protective Services. Coordinated and managed Case Workers schedules and Case loads, multiple priorities and projects. Subbed as the receptionist at the front desk once a week.

* Supervised Family Visits and provided discreet detailed notes for the Case Workers, DA's, Judges and Attorneys regarding the family visits for DFPS.

* Assisted with general public presentations for a family owned limousine service,

customer presentations to area businesses selling the superior services of ECS .

* Assisted with scheduling the drivers schedules for customer pick up and drop offs.

* Provided telephone support, investigational calls, customer service calls, and follow-up appointment calls for several companies which include a chiropractic office, a ballet school, limousine service and DPFS.

* Extensive experience in Microsoft Access, Outlook, Word, Power Point and Excel.

* Owned and Operated Own Business

* Worked through college in the Banking Industry while earning my Associates Degree in Business Management

* Two years experience at a chiropractic office duties included; Schedules, confirming, and verifies patient appointments and insurance information. Receive and direct phone calls, patients, and other visitors. Managed insurance companies and obtain insurance information from patients and enter into computer.

Customer Service & Presentations

* Office manager, Receptionist and Registered incoming patients for a small chiropractic office and helped with the writing and presenting of life skills management to patients.

* Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.

* Receptionist and Office Manager, scheduled ballet school's special events, managed customer relations and provided exemplary service to all customers.

*Provided nutritional support and other presentations for self-owned aerobics studio.

*Assisted with Stewards of Children presentations

*Worked as a Teller and a Personal Banker while in College

Employment History

Clerk III, Texas Dept. of Health and Human Services. Dec. 2009 - April 2010 (involuntary transfer due to re-allocation of Texas funds.)

CASE AIDE, The Department of Family and Child Protective Services, July 2007-Dec. 2009

ADMINISTRATIVE ASSISTANT, The Dept. of Family and Child Protective Services, March 2007-July 2007

ASSISTANT OFFICE MANAGER, Executive Car Service, 2006-2007

SALES CLERK, Brighton Collectibles and Godiva Chocolatier, 2005-2006

ASSISTANT OFFICE MANAGER & PRESENTER, Lewisville Dance Academy, 1987-2005

OWNED AND OPERATED, Exercise Express, Lewisville, TX. 1983-1987

Teller & Personal Banker, Commercial State Bank, St. Paul, MN. 1979 - 1981

Education and Training

University of Minnesota - (1976-1981)

Associates in Business Management

American College of Sports Medicine

Certified Aerobics Instructor and Personal Trainer - 1984

Richland College - (2005-2007)

Concentration in Social Work and

Intro to Computer and MS Office

Community Involvement

Committed to community service. Extensive Volunteer history includes involvement in public schools, Habitat for Humanity, Children's Homes, Discovery Training - Tools for Successful Living and Fostering Healing and Hope Foundation. Also becoming licensed Foster Parents in 2010. Continual volunteer work at Discovery Dallas and each year in August I participate in the Crimes Against Children Conference in Dallas.

References:

Stacy Weston: Supervisor for Child Protective Services. 972-***-****

Linda Ambrose: Supervisor for Executive Car Service. 214-***-****

Jennifer Wells: Personal Reference. 972-***-****

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