HR Professional
Resume:
An exceptionally seasoned H R professional with over 10 years of experience in a broad range of human resources functions that includes benefits, compensation, HRIS, HR policies and procedures and employee relations A proven leader with a diverse background and demonstrated business acumen vital in delivering high quality service with strong customer service focus. Possess strong analytical, interpersonal, oral and written communication skills.
Core Competencies:
oBenefits Administration and design - knowledge of ERISA, Section 125, FMLA, COBRA, HIPAA pertaining to health and wellness plans
oHRIS Management – ADP and Ultipro systems, reporting, system administration and security
oEmployment Law
oVendor Management
oLegal and regulatory compliance (FLSA,ADA, Title VII, 5500 filing)
oContract Administration
oEmployee Relations
oHR Strategy /Policies and Procedures
PROFESSIONAL EXPERIENCE
COMPENSATION AND BENEFITS ANALYST
The Housing Authority of the City of Atlanta - Atlanta, Georgia, 1998 – 2009
Diversified Real Estate Company with public mission and purpose supplying affordable housing products for over 50,000 customers which generated over 1.5 billion in new investments in less than a decade.
o Managed the administration of all Health and Wellness benefits plans which includes but not limited to medical, dental, vision, Flexible Spending Accounts, Pension/Retirement & Deferred Compensation benefits. Developed and installed new or modified benefit plans designs, administer employee benefit policies that saved organization $245,000/year and successfully negotiated plan rate increases less than national average, based on contract and plan design.
o Maintained vendor relationships; that insured regulatory compliance with Health and Wellness plans and performance requirements that were met or exceeded and resolution of any participant’s problems. Interpret multiple Summary Plan Descriptions for benefits programs and managed benefits renewals, coordinated annual open enrollment that reduce enrollment processing from 30 to 14 days.
o Successfully performed contract administration - Request for Proposal (RFP), Scope of Work, Pre-proposal conferences and administer bid process within designated time-line.
o Managed Family Medical Leave, coordinate Workers Compensation, Risk Management, Short Term Disability and Long Term Disability processes by developing management/supervisor leave guide.
o Participated in compensation and benefits surveys, drafted position descriptions, evaluation statements as well as administer Employee Total Reward programs, salary continuance and COBRA administration to insure compliance and equity.
o Served as Project Manager and Subject Matter Expert during two successful implementations of Human Resources Information System (HRIS); ADP-HR Perspective and Ultipro Systems that streamlined paper process, enhanced the reconciliation of payroll deductions with benefits data, management and reconciliation of payroll and benefits feeds and interface errors. Ease of conducting data analysis, and creation of reports. Administered data management, system administration and security to insure system integrity.
o Performed extensive research to develop and redesign the organization’s benefits brochures and new hire recruitment material that elevated the prestige image of the organization.
o Facilitated new hire orientation and assist in the coordination and delivery of Human Resources related policies, practices and materials; Communicated and address human resources legal and employee relation issues with all levels of employees and increased employee’s level of knowledge of all HR and benefits polices and procedures.
o Assisted with recruitment processes, interviewing/screening, I-9 processes & audits, personnel actions documents, employment verification, employee relations issues, conduct investigation, corrective action and exit interviews.
o Implemented the Employee Service Recognition Program, oversaw Employee Tuition Program, coordinated Employee Retreats, and Holiday Drop-In, Fund raisers, and Lunch and Learns forums that improved employee morale and decreased attrition and stress by creating an innovative and enjoyable work environment.
HUMAN RESOURCES INFORMATION ADMINISTRATOR (Customer Service)
Equifax Incorporated - Atlanta, Georgia, 1995 – 1998
A global leader in information solutions, who leverage one of the largest sources of consumer and commercial data, along with advanced analytics and proprietary technology, to create customized insights that enrich both the performance of businesses and the lives of consumers.
o Administer all employee benefits for multi-state employer (group health, dental, vision, short-term and long-term disability, life insurance, flexible spending accounts and 401k) retirement plan) and effectively assist and maintain customer response team and achieve maximum internal/external customer service.
o Facilitate new employee orientation and Assisted with the successful development and implementation of the Interactive Voice Response (IVR) System that insured the successful initial enrollment of employees and family status changes via an Interactive Voice Response System (IVR).
o Establish and maintained vendor relations and insure proficiency of plans. Interpret multiple Summary Plan Descriptions and successfully maintain effective plan implementation for multi-state employees. Effectively reconciled benefit and payroll systems to ensure consistency.
o Assist with development and testing of the Human Resources Customer Service Benefit System
that insured the expeditious handling of employee’s benefits inquires and resolution of employee’s concerns.
EDUCATION
Bachelors of Arts - Business Administration, Talladega College, Talladega, AL.
TECHNICAL SKILLS
• Microsoft Word • Excel • PowerPoint
• HRIS • ADP • Publisher
• Applicant Tracking Systems • Ultipro • Visio
PROFESSIONAL MEMBERSHIPS and AFFILIATIONS
World at Work, International Foundation of Employee Benefits Plans (IFEBP), Society for Human Resources Management (SHRM), Notary Public
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