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Registered Nurse Customer Service

Location:
Eau Claire, WI, 53546
Posted:
November 25, 2012

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Resume:

JILL NICOLE HENDERSON, RN

**** **** ***** ** ~Janesville, WI 53546

608-***-****

dlvjiy@r.postjobfree.com

REGISTERED NURSE

Management ~ Private Duty ~ Case Management ~ Hospital~LTC~ CBRF Settings

Dedicated, skilled RN with a broad range of healthcare experience in a

variety of settings. Caring professional with superior communication and

innovative management skills.

EDUCATION AND HONORS

UNIVERSITY WISCONSIN OSHKOSH, Oshkosh, Wisconsin

1989-1991

Area of Study: Criminal Justice

Blackhawk Technical

College

1991-1996

Area of Study: Associate Degree Nursing, RN

. Elected to President's Honor List all enrolled years for academic

excellence.

Licensure & Certification

. RN, State of Wisconsin, Active

. Certification to Instruct CPR American Heart Association

. Certified Wisconsin CBRF Medication Administration Instructor

Clinical Experience

St.Elizabeth

Home

2011-Present

MDS Coordinator

. Coordinate a multidisciplinary team approach to care planning

resident care needs.

. Ensure compliance of WI state regulations and create educational

inservices for optimal learning.

. Maintain accurate and timely resident records and updating Care Plans

as needs arise or conditions change.

Fairhaven Health and

Rehabilitation

2009-2011

RCC, Nurse Manager

. Responsible for coordinating care plans in a Caseload of 50 LTC

residents.

. Ensured compliance with all Wisconsin State Standards for

Medicare, Medicaid, Workman's Compensation, Family Care Services and other

community agencies.

. Managed an expansive clinical team while participating in hiring,

staff counseling and education, and team building.

. Ensured optimal customer service and resident/family

satisfaction.

Home Health United-

Janesville

2007-2009

RN Casemanager

. Coordinated multidiciplinary team providing healthcare from

infancy to Hospice care.

. Provided patient and family education for optimal discharge

planning.

. Maintained compliance within Medicare certified agency.

. Coordinated with community agencies for optimal care of

disadvantaged youth.

JILL NICOLE HENDERSON, RN

1028 Park Ridge Rd~Janesville, WI 53546

608-***-****

dlvjiy@r.postjobfree.com

(continued)

Private Duty Hospice

Family Member

2005-2006

. Provided 24 Hour hands on nursing care for terminally ill family

member in own home.

. Coordinated all aspects of Healthcare needs during times of Palliative

Care.

Maxim Health Care Services

RN, Director of Clinical

Services

2003-2005

. Lead the ground Breakin of Homecare division in existing Staffing

office.

. Duties included all Clinical Hiring/screening Homecare applicants,

Networking, developing new referral sources such as Discharge

Planners, Long Term Care Facilities, Community agencies.

. Obtained Initial Wisconsin State Certification and ensured compliance

with all Medicare/Medicaid and Joint Commission standards.

. Designed Continuing Education program for all Homecare skilled and

unskilled employees.

. Performed pre-admission assessments in all potential residents.

Mercy Health System

Psychiatric Technician

1992-1996

Registered Nurse/Charge

Nurse

1996-2002

. Acted as Charge RN for Adult Psychiatric, Adolescent Psychiatric,

Geriatric Psychiatric, and Addictions units. Facilitated Group

sessions for progression in Mental Health programs.

. Acted within a multidisciplinary team for optimal outcome in patient

progress.

. Maintained 24 hour help line for individuals in need of crisis

assistance/intervention

. Provided education to hospital employees on Crisis

Prevention/Intervention in Healthcare setting.

. Facilitated Support Groups for families involved in care of patients

in Adolescent Psychiatric, Adult Psychiatric, and Addictions

Treatment.

Community Involvement /Volunteer Efforts

Samaritan's Purse International Relief-World Cholera Medical

Mission 2011-present

. Managed Operations of Medical Mission in poverty stricken Cite

Soleil, Haiti. Provided care in an acute care,outdoor hospital

serving the Cholera population. Provided Health education and

counseling to Haitian patients affected by HIV, Malaria, and Cholera

epidemics.

. Returning July 2012 to create Lab/Emergency Services in Cite Soleil.

Member of Congressman Paul Ryan's Healthcare Advisory

Board 2003-present

. Participates in Healthcare Update Sessions as well as Feedback forums

that allow Healthcare providers to communicate questions/concerns

regarding Healthcare Policy.

Annual AIDS Support Network Christmas Delivery

2002-2007

. Fulfilled wish lists for families substantially affected by HIV, AIDS

with emphasis on children.

YWCA Alternatives to Domestic Violence

. Facilitated group sessions for children affected by domestic

violence. 1999-2003



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