Customer Service Sales
Resume:
Stanley Clayton Bulger
Vicksburg, MS 39180
Contact # 601-***-****
E-mail: **********@*****.***
OBJECTIVE: To secure a challenging and responsible position where business value can be added by utilizing my diverse operational leadership experiences and analytical skills.
Professional Experience:
3/2005 – Present Cooper Lighting (Cooper Industries Div.) Vicksburg, MS
Shipping, Receiving, and Inventory Manager
• Helped develop and implement a LEAN environment for MFG and DC shipments.
• Developed cost saving of 123,000 in one year.
• Work closely with Production and Engineering in BOM review, substitutions, and confirmation issues.
• Manage departmental P&L
• Responsible for two supervisors, 4 hourly employees and 42 hourly employees.
• Shipping an average of 11+ million in revenues per month.
• Developed and implement standard work and ISO procedures.
• Reduced inventory to 12 million in raw and finish goods.
• Automated several functions and developed new procedures in shipping, receiving, and inventory control that enabled streamlining, and reduction in labor.
Inventory Control Supervisor
• Responsible for 15+ million in raw inventory.
• Review BOM, material movement, receipts, confirmations, and adjustments to insure proper back flushing of material.
• Helped develop and implement standard work and ISO procedures.
Factory Support Supervisor
• Directed the expediting and monitoring process of National Accounts, Post Sales, past due and “Hot” customer order.
• Responsible for ensuring consistency of action between factor support, production, purchasing, shipping, and customer service.
• Coordinated activities to insure a faster degree of teamwork and cooperation in the expediting of orders.
• Continually reviewing and occasionally planning of production orders for problem orders.
• Helped develop and implement new ISO procedures integrating SAP.
• Responsible for nine salary employees
Stores/Receiving Supervisor
• Oversaw the first and third shift receiving, inventory control, and order pulling team.
• Trainer of SAP integration for receiving and stores functions.
• Helped develop and implement new ISO procedures integrating SAP.
• Responsible for 37 hourly employees
9/2003 – 8/2004 Commodity Logistic Western Inc. (CLI Div.) Mira Loma, CA
Distribution Center Manager
• Oversaw all aspects of a 24/7 968,000 square foot Wal-Mart import distribution center including the order fulfillment process, physical assets, operating costs, and team members.
• Accountable for a staff of 12 management and 180+ hourly team members.
• Decreased freight cost by implementing a new TL and LTL and cross-docking procedures.
• Developed a comprehensive training course for all new warehouse employees.
• Brought the import distribution center into compliance with federal, state and local statutes.
• Developed a new cross-dock and consolidating procedure to streamline efficiency.
• Increased average daily outbound to 87,000+ cases and inbounds to 86,000+ cases while decrease operating costs.
• Realigned the layout of the distribution center to achieve efficiency.
• Reduced expenses and errors by assuring proper cost controls and procedures were in place.
8/2002 – 4/2003 PSS World Medical Ontario, CA
Regional Operations Manager
• Delivered turnaround leadership that enabled me to lower the number of SKU from 9,727 to 6,883 while increasing the service level from 92% to 97.8%, and the fill rate from 91.4% to 98.6%.
• Managed all regional operational activities to include distribution, HR, AP, AR, inventory control, purchasing, fleet management, customer relations, education, safety, compliance with federal, state and local statutes.
• Daily operations of a regional distribution center with approximate annual sales of $23,000,000+ that supplied 1,837 customers in a four-state territory.
• Decreased cost of deliver from 8.3% to 4.6%.
4/2002 – 8/2002 Allegiance Healthcare (Cardinal Health Div.) Dixon, CA
Distribution Supervisor
• Distribution Supervisor of a distribution team of 80+ employees for a 385,000 square foot distribution center.
• Coordinated daily outbound distribution of $800,000+ in Haz-mat regulatory items, durable medical equipment and supplies that consisted of refrigerated products.
• Utilized six different distribution systems, which included JD Edwards, AMIS, and WETRON (robotic order pulling system).
• Managed all areas involved with the order fulfillment process, which included picking, packing, checking, loading, shipment verifying, BOL, & pick error resolution.
• Coordinated shift scheduling to meet daily demand while minimizing overtime.
• Interaction with customer service, transportation, inventory, and management to ensure quality excellence, and order integrity are maintained and/or exceeded.
• Oversaw the distribution of inventory to value-link (just in time) as well as base business customers.
9/1997 – 4/2002 PSS World Medical Denver, CO
Operations Manager
• Provided the P&L leadership for Denver Distribution Center lowering overall operating expenses from 24.55% to 8.63%, labor from 8.68% to 1.42%, cost to deliver from 13.73% to 6.2%, and increased net profit by 21.52% within seven months of assuming operating responsibility for the CO location.
• Directed the day-to-day operations of $5,000,000+ Distribution Center with 2,064 SKU’s that supplies 761 customers in five-states.
• Helped develop a B2B operational training program for parent company.
Purchasing Specialist
• Led integration of $3,700,000+ inventory acquired as part of an acquisition into an existing supply chain.
• Purchaser for rapidly expanding Distribution Center in Madison, WI with $2,500,000 monthly revenue.
• Purchased all pharmaceuticals, obtained and maintained a pharmaceutical distribution licensed for the facility.
Sales Representative
• Monthly sales of approximately $400,000 consisting of durable medical equipment and supplies to 293 accounts throughout N. CA as a field Sales Representative.
• Provided technical product knowledge and delivery support to essential “decision-makers” for long-term care facilities.
• Delivered OSHA training programs covering federal safety regulations to reduce user needle sticks.
National Account Supervisor
• Trainer working with national accounts on the use of innovative, proprietary purchasing software (DSSI).
• Coordinated national accounts-sales and customer service for $132,000,000 annual revenues.
• Customer service supervisor-providing direction to 40+ customer service representatives.
Education, Certifications, & Training:
* Lean Training and Implications * OSHA Hazard Communication
* MVP Light Reasonable Suspicion Training * Hazmat Response Training
* OSHA Forklift Training for Instructors * Creativity, Leadership, and Sales Development
* Pharmaceutical and Medical Device Distribution Licensed * Blood Born Pathogen Training
1997 - 1998 Hinds Community College Jackson, MS Business Management
1994 – 1996 University of Southern Mississippi Hattiesburg, MS Major in Criminal Justice
1994 Forrest General Hospital Hattiesburg, MS Pharmacy Technician
1992 – 1994 Jones County Junior College Ellisville, MS Major in Criminal Justice
Contact this candidate