Sales Customer Service
Resume:
STANLEY L. COYLE
PMB ***
Christiansted, USVI 00820
Phone: 340-***-**** Email: *********@*******.***
PROFILE
A business management professional experienced in all aspects of business management and development. Considered to be a self-directed, innovative, problem solver, and team player. Skills include:
• Budgeting
• Business Development
• Employee Management and Relations
• Marketing
• Key Customer Management
• Customer Service
EXPERIENCE
Ameresco – August 2010 - Present
M & V Analyst
• Visit project sites to perform regular inspection of energy efficiency equipment, systems, and data collection measures for performance required to deliver energy savings.
• Monitor and verify performance of regular and proper systems maintenance activities at project site.
• Gather and analyze project site information for trends in consumption and energy savings, including utility data, energy management system (EMS) trend data, project site logs and service reports.
• Analyze and evaluate data to verify savings using spreadsheet-based energy calculation programs.
• Provide regular project communication and assistance, including equipment and systems updates, reports, and documentation.
• Ensure compliance with company, industry, trade, and jurisdictional safety standards, practices, codes
• Collaborate with project site to coordinate energy conservation program and training activities.
VCI-VI, LLC – St. Croix 2006 – Present
Property Manager – Take care of day to day maintenance and operation of rental estate located at #4 Betsy’s Jewel.
Dana Corporation - Gastonia, NC 2004 - 2004
National producer and distributor of filtration and hydraulics filters. Largest single-product-line supplier to the entire NAPA parts system.
District Sales Manager - Billings, Mt. 2004 - 2004
• Managed four state sales area: Montana, Wyoming, North & South Dakota.
• Worked with NAPA dealers and outside sales personnel in four state area to promote sales of filtration and filter products.
• Managed territory with yearly sales revenues of $3.8 million.
MONTANA-DAKOTA UTILITY CO. - Bismarck, ND 1980 - 2003
Investor-owned utility with 1,200 employees that generates, transmits and distributes electricity, natural gas, and provides non-regulated products and services (i.e.: security systems, finance programs and appliance warranty) to upper great plains customers.
Sales/Marketing Representative - Billings, MT 1996 - 2003
• Sold and marketed non-regulated services in Montana and Wyoming.
• Established key contacts program with trade allies (HVAC, plumbers, builders) and core customers.
• Cross-sold and created company visibility through business, professional and political partners.
• Results included:
- Recommended to senior management a customer finance program which was implemented and today has over one million dollars loaned to residential customers.
- Led and managed sales and implementation efforts for 150 new natural gas customers in Big Horn, WY.
-Led sales and marketing initiatives to stimulate Indian Cliffs subdivision gas expansion project securing 125 new customers.
District Manager - Pierre, SD 1994 - 1996
Senior Marketing Representative - Pierre, SD 1993 - 1994
• Created and oversaw a $750 thousand sales and marketing budget for new gas customers in the towns of Pierre, Onida, Agar and Ft. Pierre, SD.
• Supervised two sales representatives and five district operations staff.
• Coordinated with business, professional and political leaders, as well as, the Chamber of Commerce and economic development agencies in the area.
Marketing & Sales Supervisor - Glendive, MT 1988 - 1993
• Managed company sales programs within the Glendive Division. Key accounts included: sugar beet factories, hospitals and contracted transportation haulers.
• In charge of all budgeting and advertising for the marketing department in Glendive.
• Handled all large transportation gas customers.
• Marketed the company’s Natural Gas Vehicles program and was responsible for setting up Compressed Natural Gas refueling stations and selling vehicle conversions.
Gas Fitter-Operator - Billings, MT 1983 - 1988
• Certified position for gas construction and pipeline work. Operated heavy equipment.
Energy Auditor - Billings, MT 1980 - 1983
• Performed energy audits on residential and commercial buildings. Certified energy auditor in State of Montana.
EDUCATION
• MBA, University of Mary - Bismarck, N.D. 2004
• B.S. Education, Health and Recreation, Minor in Art, Western Montana College - Dillon, MT 1979
•Company training courses:
- PUR Guide
-Gas Distribution
-Gas Fitter-Operator
- Customer Service Seminars
- CNG Training
- Supervisory and Management
• MSDT (Master Scuba Diver Trainer) - PADI 1995
REFERENCES
Greg Jones
Director of Operations- Ameresco
******@********.***
Tim Dietz
Distribution Manager, Meadow Gold Dairy
Billings, MT 59105
Business: 406-***-****
Michael Hartlage
Baobob Management, LLC
320 Prospect Hill
Frederiksted, VI 00840
***************@*****.***
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