Customer Service Representative

GLENN HUTCHINSON

*** ********* ** *** **

Tallahassee Fl, 32310

Home: 850-***-****

Cell 850-***-****

Email: *****************@*****.***

SUMMARY OF QUALIFICATIONS

1. Able to effectively communicate product and service information

2. Can effectively answer basic customer service questions and make outbound calls for customer follow-up and prospecting customers

3. Experienced as manager and trainer of 14 personnel. In a call center enviroment

4. Exceptional knowledge of inventory, stock control, security and distribution equipment.

5. Coordinated with suppliers and contractors for parts while completing required paperworknd data entry.

6. Eceptional knowledge of over the phone credit card payment,transactions, and transfers

7. Shipping and receiving and billing with third party repair vendors

8. Able to effectively and calmly diffuse irate customers

EMPLOYMENT HISTORY

Palmer Munroe Teen Center – Protools Instructor April 2011 – Present

Tallahassee Fl

FAM University - Intro to music recording Protools instructor August 2009- April 2011

Tallahassee Fl

Direct Energy - Customer Service Rep September,2008-February 2009

Monroe La

Full Time- Customer Service Representative responsible for reciveing light utilitie payments, creating work orders and relocations

Dial America Marketing - Telemarketer November 2004 - April 2006

Tallahassee Fl

Full time- Conducted telephone Sales and marketing for major corporations including American Express and Scholastic .

U.S. Army – Aircraft mechanic February 2000 - June 2002

Ft. Polk La

Full time -Performed and supervised maintenance on military helicopters including removal and installation of various subsystem assemblies

Unit Hazmat Control Supply Officer August 2002 – October 2004

U.S. Army, Ft. Polk, LA / Iraq

Transported hazardous materials via air, land, and sea to Iraq in support of Operation Iraqi Freedom. Inventory unit hazardous materials.

Maintained and updated current Material Safety Data Sheets.

U.S. Army Mailroom Distribution August 2002 – October 2004

Recieved, sorted, and distributed mail and packages for over 1500 soldiers.

U.S. Army, Ft. Polk, LA / Iraq

EDUCATION AND TRAINING

Direct Energy Customer Service Representitive Certification Course

Tallahassee Community College 2005-2007

Brunswick Job Corp – GED 1999

Certification, Environmental Compliance Officer Course, 40 hours, 2003 U.S. Army

Certification, Technical Transportation of Haz-Mat Recertification, 40 hours, 2003

Certification, Technical Transportation of Haz-Mat, 80 hours 2002

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