Manager Project

Ken Pearson

*** * *** ****** *********, MD 301-***-**** *******.*.*******@*****.***

Highly Qualified IT Technician

Long running background in computers and technology within multiple fields.

Quick to learn new technologies, procedures, policies, etc.

Experience in technical hardware and software troubleshooting

System/Server deployment and configuration for server/client applications

Exemplary communication skills dealing with both customers and co-workers.

Technology Summary

Certifications: CompTIA A+, Microsoft MCDST, Currently studying for Net+

Clearance: Secret

Systems: Microsoft Windows 2000/XP/Vista/7, Windows Server 2003 and 2008 R2, Fedora Core 6, Fedora 13, Mac OS X

Software: Microsoft Office Suite (including Project and Visio) 2007 and 2010, VMWare Workstation and vSphere, MS Remote Server Admin Tools, MS System Center Configuration Manager, Pointsec Hard Disk Encryption, Imprivata Single Sign-On, McAfee VirusScan Enterprise/EPO, Symantec Endpoint Protection, Symantec Enterprise Vault/Virtualization Manager, Siemens Xpressions, Juniper VPN, FlexNet License Manager, IBM Rational Suite, Footprints Ticket System

IT Experience

Thales Communications Inc. Clarksburg, MD

Level 3 – Adv. Applications Support Specialist (Jun 2010 to Feb 2011)

o Primary administrator for Rational Suite (ClearCase, ClearCase MultiSite, ClearQuest, ReqPro), including user administration, system configuration and customization, project creation and maintenance, troubleshooting of server and client-based issues

o Responsible for deploying, configuring, managing and troubleshooting advanced engineering systems

o Secondary Administrator for FlexNet licensing system, including set up and maintenance of new licenses, updating existing licenses

o Lead on P2V (physical to virtual) project to migrate engineering license servers to new VM systems

o Support of classified systems in secure lab, including user account administration via Active Directory on secure network

o Primary administrator for Linux-based systems; including client PC builds using Red Hat Enterprise 5, Fedora Core 6 and Fedora 13; software configuration and troubleshooting

o Provide secondary support for Level 1, Level 2 ticket queues and helpdesk phone line