Front Desk Manager

LATONYA MASON

***** ***** **** #*** ******, TX **287 CELLPHONE: 214-***-****

OBJECTIVE

To secure a challenging and rewarding position with a stable corporation where I can utilize the communication and time management skills that come with being a hospitality-driven professional with front desk leadership experience and ensure that your customers have a highly satisfying and memorable experience.

SUMMARY OF QUALIFACATIONS

• Excellent organizational skills

• Ability to prioritize and handle multitasked duties

• Self-motivated. team player, dedicated and goal oriented.

• Flexible and open-minded individual.

• Personable, articulate, professional in appearance as well as manner.

PROFESSIONAL EXPERIENCE

BUTTONS RESTAURANT, Hostess, November 2010 – Present

• Maintains consistent attention to the entrance of the restaurant while welcoming and seating all guests with a smile and appropriate greeting.

• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times.

• Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards.

HAWTHORN SUITES ADDISON, Night Auditor, May 2010 – October 2010

• Complete close-day reports and update the daily report, ensuring that all figures are transferred correctly and in balance. Balance credit card, direct billings and other payments. Post room and tax charges after thoroughly auditing the potential room revenue and rate discrepancy reports.

• Ensure proper check-in and check-out of guests during the night audit shift. Responsible for additional guest services, which may include minor maintenance and additional room supplies.

LUSK EYE SPECIALISTS, Optometric Technician, November 2009 – February 2010

• Record patient medical histories and help prepare the patient for the vision examination

• Assist with tests that help ensure the accurate diagnosis and treatment of a diseased eye including patient pre-testing such as visual acuity, color vision, depth perception, pupil reflexes, visual field testing, pressure inside the eye, and blood pressure.

HOLIDAY INN EXPRRESS, Front Desk Manager, Feb. 2008 – Nov 2009

• Served as the lead customer contact for members at the front desk while extending outstanding examples of service and ensuring service delivery to all guests of the highest level, including: answering questions, welcoming, and other guest communications.

• Oversaw day to day operations of front desk while motivating the front desk staff (including: Hiring, disciplining, training and terminating front desk personnel. Also scheduling, payroll, performance management, and recognition of duties).

TECHNICAL SKILLS

Microsoft Word/Excel/Access 10 key by sight

Lotus Notes Microsoft PowerPoint

Data Entry Typing 40wpm

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