Cabling Technician
Resume:
Vaughn Ephriam
Kissimmee, Florida 34758
********@*****.***
Personal Profile:
I am a highly motivated, well-trained, productive communications professional with extensive qualifications in telephony/network repair. Strengths include adaptability and versatility in all phases of installation, operation and maintenance of, as well as, management of telecommunications and data networks.
Professional Experience:
TechUSA
Telecommunications contractor
January 2011 until June 2011
PSCU Financial Services
• Perform IMAC work on the Nortel CS1000e.
• Troubleshoot configuration problems on the Aspect dialer.
• Troubleshoot configuration issues on the Nortel Symposium.
• Ensure programming is in sync between AZ PBX and FL PBX.
• Order and receive equipment as required by position.
• Ensure call accounting records are up to date.
• Program new users and applications onto Avaya CallPilot.
• Start the planning for conversion to Cisco Unified CallManager Platform.
• Configure and install Avaya IP phones and SIP trunking.
• Configure agents, terminals and work stations in Avaya (Blue) NCCT platform.
Orange Lake Family of Resorts
Manager of Telecommunications Engineering
December 2008 until November 2009
• Managed a staff of four including: two analysts, one engineer and a dialer administrator.
• Re-configured Aspect dialer along with the Aspect Administrator.
• Responsible for PBX security and access into PBX, Voicemail and Telephony Manager 3.0.
• Configured and trained staff on remote sites PBXs and ancillary equipment.
• Install and troubleshoot Cisco equipment such as Cisco CallManager and Unity.
• Design and program Nortel and Cisco VoIP phones and ancillary devices.
• Configure telecommunications for 3 remote properties.
• Implemented e911 across entire enterprise.
Orange Lake Family of Resorts
Telecommunications Engineer
December 2006 until December 2008
• Coordinate company moves with line technicians.
• Configure and troubleshoot Aspect dialer along with the Aspect Administrator.
• Responsible for PBX security and access into PBX, Voicemail and Telephony Manager 3.0.
• Configure and train technicians on Cisco CallManager and Cisco Unity.
• Install and troubleshoot Cisco equipment such as Cisco CallManager and Unity.
• Coordinate movement of PBX and ancillary equipment.
• Design and program Nortel and Cisco VoIP phones and ancillary devices.
• Configure telecommunications and CATV services for remote properties: OL Ascutney, and OL Grand Geneva.
• Configure and project managed Cisco CallManager/Unity upgrades from 4.1 to 6.1.
• Configure and implemented new call accounting system.
• Project manages, implement and troubleshoot Envox and CTI PhoneLink into call center environment.
Orange Lake Family of Resorts
Telecommunications Line Technician
June 2005 until December 2006
• Complete moves, additions and changes for guests and administrative staff.
• Troubleshoot analog and digital line problems.
• Troubleshoot CATV field and room troubles.
• Troubleshoot Muzac troubles.
• Interface with help desk personnel to issue quick resolution to trouble tickets
• Troubleshoot problems with interactive dialer and ACD queues.
CFI/Westgate Resorts
Telecommunications Manager
August 2001 until May 2003
• Was responsible for the maintenance and continued upgrade of 14 Hitachi switches, 10 Lucent switches, 2 Panasonic key systems, 2 Mitel 200, Mitel 2000, 1 Nortel Option 51, 1 NEC switch, supporting 26 resorts, 4 corporate facilities and 1medical facility.
• Managed a staff consisting of: 6 technicians, 2 system administrators and two billing analysts.
• Implemented a cabling and labeling standard company-wide.
• Completed installation of 3 DS3s to support Ocoee call center.
• Implemented training programs for technicians and admin staff.
• Tested network cabling as required.
• Pulled and terminated voice and data cabling as required.
• Received and cleared trouble tickets concerning voice and data cabling.
• Planned and installed T-1 circuits into communications switches as needed.
• Worked on Avaya CMS and Intutity platforms.
• MAC work performed on call center vectors and VDNs.
CFI/Westgate Resorts
Telecommunications Project Manager
December 2000 until August 2001
• Consulted with management and reviewed project proposals to determine goals, time frames, funding limitations, staffing requirements and allotment of resources.
• Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks and contingency plans.
• Assigned duties, responsibilities and scope of authority to project personnel.
• Established standards and procedures for project reporting and documentation.
• Prepared project status reports and kept management, clients, and staff informed of project status and related issues.
• Instrumental in the installation and upgrade of Lucent Merlin Legend and 2 Lucent Definity systems in various sites.
• Planned and supervised installation of MDFs and IDFs Company wide.
• Installed networking equipment and programmed equipment as needed.
• Project managed the required voice and data requirements for the opening of the following resorts: WG South Beach, WG Williamsburg, WG Greenleaf, WG Blue Tree, WG Park City, WG Las Vegas (Flamingo Bay) and PH Towers by Westgate.
Drake Beam Morin
Senior Telecommunications Technician
September 1999 until May 2000
• Provided project management for the telephony needs of 80+ field offices, including Executone and Nortel Option 11 support.
• Served as liaison between the Help Desk and Telecom group to troubleshoot problems effectively.
• Provided remote programming to all field offices, including system back-ups for disaster recovery.
• Managed the analysis and monitoring of the telephone circuit utilization and recommended changes to improve cost effectiveness.
• Was responsible for certain aspects of data communications, such as infrastructure and vendor selection.
• Person responsible for troubleshooting voice and data problems and escalation to the correct staff contact.
WDW Swan and Dolphin Hotels, Orlando, FL
Complex Communications Manager
February 1999 until September 1999
• Built the entire Telecommunications Department from the ground floor, including staff levels, training requirements and capital outlays.
• Served in the position of overall project manager for the upgrades of one 10,000 port Nortel 81c and one Nortel 71c telephone systems, including voicemail.
• Acting project manager for the implementation of installing 5600 2-line phones in 2300 guest rooms.
• Managed telecommunications manpower and overtime for over 350 yearly hotel conventions.
• Solely responsible for managing a combined telecommunications budget of over $5,000,000.
• Managed a staff consisting of: 2 in- house technicians, 4 GTE technicians, a Complex Communications Coordinator and up to 15 temporary technicians.
• Planned and implemented a complete network and telephone infrastructure thought the hotel complex to bring in greater revenue, including new call accounting systems.
• Developed a totally wireless data/voice infrastructure for the Ford 2000 Convention, to include wiring, software, and hardware.
WDW Dolphin Hotel, Orlando, FL
Communications Manager
March 1997 until February 1999
• Was responsible for managing a $3,500,000 budget, including 4 technicians and a Communications Coordinator.
• Youngest Telecommunications Manager in Orlando at the age of 27, responsible for the communications needs of the 15th largest Convention hotel in the U.S.
• Tasked with completing the installation of communications systems for 180 clients such as Gartner, AT&T, Lucent, Andersen Consulting, and Lotuphere.
• Was in charge of all hotel communications systems, including call accounting, cabling, and reservations ACD.
• Charged with the auditing and payment of all communications related resources, including 350 pagers, 30 cellular phones, and all local and long distance telephone bills.
Education:
June 1993 to Present
• Administrating Cisco CallManager and Unity (ACCMU), Orlando, FL
• Molex CAT6 Installation Training, Winter Garden, FL
• Concerto EnsemblePro Gateway Administration and Configuration, Miami, FL
• Counseling and Disciplining Employees, Orlando, FL
• Management Training and Orientation, Orlando, FL
• Avaya Basic System Administration (G3R)(CBT), Orlando, FL
• Avaya CMS Supervisor Administration (CBT), Orlando, FL
• Meridian Basic Alternate Route Selection, Richardson, TX
• Meridian Mail System Administration, LaPalma, CA
• Meridian XII Basic Database Administration, Richardson, TX
• Meridian 1 Options 21-81 Maintenance, Richardson, TX
• Meridian 1 Options 21-81 Familiarization, Richardson, TX
• Anixter LAN Cabling Workshop, Orlando, FL
• Associated Technical College, San Diego, CA
• Fundamentals of Digital Logic, MCAGCC, Twenty-Nine Palms; CA
• Basic Electronics, MCAGCC, Twenty-Nine Palms, CA
• A+ certification, Techies.com
• Additional training on the following systems: Merlin Legend, Avaya Definity Prologic, Nortel Option 11, Nortel Call Pilot, Nortel PC console, Toshiba Systems, Comdial, Norstar MICS and CICS, 1A2, Lucent Merlin Legend, AT&T Partner, Hitachi systems, Switchview, Nortel MAT, Homisco, Jazz and Xeta call accounting systems, TCP/IP and all types of copper and fiber cabling terminations.
Citations and Awards:
• Employee of the Quarter for TSG (2nd quarter of 2009)
• Co-Employee of the Quarter for TSG (3rd quarter 2005)
• Customer Service Ambassador (Feb. 2001)
• Peabody Golden Duck Award (Dec.96)
• Peabody Rookie Award (Oct.95)
• National Defense Medal (Desert Storm)
• Meritorious Mast (for outstanding performance during Desert Storm)
• Marine Corps Good Conduct Medal
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