Customer Service Sales

Teresa A. Kemp

**** ********** ***** **. #****

Decatur, GA 30035

***********@*****.***

770-***-**** Home

QUALIFICATION PROFILE

ClassSpeed Plus, OAS, IBM-Admarc, SAP database systems Technical/Customer User Support

20 yrs computer database assistance and software knowledge Data Entry Alpha/Numeric 9,000ksph

Window XP, Internet Explorer, Mozilla Firefox and Google Chrome Type 45wpm

Software- Microsoft office, Publisher, Lotus Notes, Power Point, Outlook Express 10 Key-by touch

Research and implement findings into policies and/or procedures Customer Satisfaction 67%

Process cash advances, money orders, cashiers checks Perform drive-up teller functions

Highly Motivated, Versatile, Dedicated, Loyal, and Excellent Team Builder

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CAREER SUMMARY

Housekeeping-Retail Store 11/11-Present

Kellermeyer Building Services, Maumee, OH

Bloomingdale @ Lenox Mall

Dust

Vacuum

Sweep

Clean bathrooms (ie…toilets, sinks, floors, and stalls)

Maintain a high standard of cleanliness for the entire store

Perform all safety rules daily to prevent accidents and loss of time at work

Cashier/Assistant Manager- Retail Store 05/11- 01/2012

Dollar Tree, Lithonia, GA

Fortune 500 Company

Manage, hire, recruit and train store associates

Perform all opening and closing procedures

Maintain a high standard of merchandising, placement, store signage and properly display techniques to

Create an inviting atmosphere for customers

Assist in the realization of the store’s maximum profit contribution

Protect all company assets

Creative problem solving in associate development, maximize sales potential, control expense and shrink

Self-Employed/Home-maker –Owner/Organizational Specialist Platinum Cleaning Svc., Private Home, Decatur, GA 10/2009-05/2011

Manage home activities.

Caregiver-take care of elderly parents in home and sit with them in the hospitals.

Driver/Carpool-pick up and drop kids at school, drive family members to store.

Child care in my home for family and friends ages 10 months to 4 years old.

Event Planner- plan and execute reunions; birthday parties; funerals; travel arrangements; caterer.

Typist- type resumes, business proposals, term papers and other typing as needed.

Social worker/Mentor- help motivate friends and family members.

Customer Care Representative- Media Advertising 07/2007-07/2009

Atlanta Journal-Constitution, Atlanta, GA

Resolve all customer inquiries.

Billing- present copies of invoices, explanation of charges on bill and allocate refunds.

Advertising, production, tear- sheets, record keeping and data entry into multiple customer-centric system.

Direct incoming calls and emails and issues for advertisements relating to format, size, schedules, publications, extensions and

cancellations.

Technical/Customer User Support- Investigate, troubleshoot, order C.A.M. reports (Commercial Advertising Manager)

Database systems- Gabriels, Oracle, ClassSpeed Plus, OAS, IBM-Admarc for advertising

IT Support- assist team in analyzing raw data for website advertisement.

Ground Support Equipment Scheduler- Aerotek Aviation Staffing Agency, 12/2006-07/2007

Delta, Atlanta GA.

Assist Delta mechanics with a variety of duties to include scheduling, finance and maintenance.

Keep records of over 3000 pieces of equipment

Research missing equipment and recovered

Maintain good customer service with staff and vendors

Answer phones and assisted with inquiries

Enter all data using the SAP program

Data Entry Operator- Staffing Agency

ProStaff , Norcross GA. 06/2005-01/2007

Accept and report on time for all assignments until completed and maintain confidentiality.

Enter data on Excel spread sheets with accuracy

Alphabetize and package sensitive documents

Support office staff in all aspects of office procedures

Administrator/Advocate- Non-profit Organization

Georgia Advocacy Office, Decatur, GA.

Provide support to the 15 members of the Advisory Council. 05/2000 -06/2005

Answer phones and direct calls to appropriate staff

Provide support to the Advisory Council

Arrange meeting places, provide snacks, report to appropriate members with meeting agenda and minutes

Monitor database and other data gathering tools and provide reports to Coordinator on a monthly basis

Develop alliances with government facilities and community staff

Investigate and evaluate complaints or requests for representation from people with psychiatric disabilities

Maintain presence in assign psychiatric hospital locations

Provide outreach to individuals in state psychiatric hospitals

Provide counsel and advocacy to people with disabilities

Determine available courses of action and develop advocacy strategies with individuals and/or their families

Customer Service Rep.- Plant Company

Rentokil Tropical Plants, Inc., Atlanta, GA 03/1997-05/2000

Generate forms to help technicians stay organized in their daily care of plants

Record employee’s time for payroll

File, type and greet customers and potential clients

Receive calls regarding plants conditions for new or replacements

Assist with warehouse plant care

Holiday decorations for professional office buildings in the Metro area

Computer Operator- Furniture Catalog for Schools & Businesses

Dallas Midwest, Dallas, TX 12/1993-02/1997

Customer problem solving issues

Track lost or damaged merchandise

In-bound sales calls

Receive phone orders and inform customers of prices, color, discounts and other sales services

Data entry of orders by phone, fax or mail

Check all orders for accuracy and edit as needed

Download and upload inventory

Accounting profit margins (sales+ cost= profit)

Accounts payable and receivable post payments and collections

Accounting Clerk- Health and Beauty Aide

Royal Bodycare Inc., Dallas, TX 08/1991-11/1993

Accounts payable and receivable transactions

Prepare Aged reports and balance debit and credit, financial statement and month end reports

Teller- Banking Industry

Gainer Bank, Gary, IN 09/1989-07/1991

Receive check and cash deposits

Administer withdrawal transactions

Prepare debit and credit balances

Approve payments of utility bills

Perform ATM transactions

Process large amounts of incoming cash from Brinks truck

Carry out drive-thru teller functions

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EDUCATION

Jackson Hewitt Tax Services, Atlanta GA. 2005

Tax Preparer

Diversified Computer Programs, Atlanta, GA

Certified

National Business Institute, Atlanta GA

Certified Teller

Atlanta Job Corps, Atlanta, GA

GED

Georgia Public Schools, Morrow, GA

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