VALERIE BAKER

*** ** ******* **. ***. ***H Hillsboro, Oregon, 97123

503-***-**** dk5rr4@r.postjobfree.com

OBJECTIVE

Bilingual Administrative Specialist

HIGHLIGHTS OF QUALIFICATIONS

Over Five Years of experience in Office Administration and Customer Service Excellence

Proficient in all Microsoft Suite Programs; quick and accurate keyboarding (50+ wpm)

Fast learner, accurately follows procedures and directions with great attention to details

Self managed, great team-worker and can easily become a leader and role model

Highly motivated, disciplined, dependable and always completes all deliverables on schedule

Excellent verbal and written communication, has proven to work well with diverse populations

Outstanding customer relations skills, specialized in conflicts resolution

Very productive and efficient when multitasking in a fast paced environment

Natural ability to analyze complex problems, make critical decisions and find unique solutions

U.S. Citizen, Trilingual instant and technical translator in English, Spanish and Hebrew

EMPLOYMENT EXPERIENCE

Bilingual Office Manager

• Efficiently managed several projects and tracked their progress, coordinated events and prepared and disseminated related documentation specifying technical procedures, issues and milestones

• Set budget priorities for specialized equipment and parts and developed cost-cutting solutions

• Successfully established personnel guidelines and allocated staff resources to ensure all assignments were completed on a productive and timely manner.

Customer Service Representative

• Assisted dozens of customers a day, in person and over the phone, to setup new accounts, troubleshoot technical issues and schedule equipment install or repair.

• Key employee in the accounting department; successfully processed payments, corrected billing mistakes, calculated customer’s discounts and reimbursements.

• Very patiently took care of escalated complaints and politely resolved them to customer’s satisfaction.

Trilingual Translator

• Translated from and to English, Spanish and Hebrew technical and legal documentation for several projects involving Israel and South America, such as electronic controllers sold to military groups and water recycling programs

• Unique role as instant trilingual translator making communication possible between diverse groups

EMPLOYMENT HISTORY

Process Design Engineer Intel, Hillsboro, OR 1997-2009

Office Administration Specialist Ab-Shalom, Haifa, Israel 1996-1997

Customer Service Representative Shidurim Darom , Ber-Sheva, Israel 1994-1996

EDUCATION

BS in Business Administration Trinity College & University, SD 1998-2001

AA in Electronics Technion National Institute, Israel 1994-1996

BS in Computer Systems CAECE University, Argentina 1989-1993

Contact this candidate