Customer Service Representative
Resume:
Avery Davis
Memphis,TN *****
djs8ds@r.postjobfree.com
Seeking the Challenging Position of Customer Support Specialist
A dedicated Customer Support Representative with experience in performing office support duties which involve providing information to the custodial and non-custodial parent, receiving payment information and addressing customer complaints. I prepared and maintaining records within the Child Support Department, Set up the initial meeting with non-custodian parent to establish the paternity maintained detail files of all parental correspondent and performing other duties as required for the financial well-being of the child/ children.
Qualifications
More than eight years experience.
Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage.
Profound skill in using spreadsheets and word processing software packages, organizing data and materials, and preparing reports and documents and in entering data accurately and efficiently.
Immense ability to type accurately at a rate of 25w.p.m. use 10-key calculator by touch; interact tactfully and effectively with members of the public, co-workers and managers. Strong ability to interpret, apply and explain applicable codes, ordinances, policies and procedures; research information and solve customer service problems.
Exceptional ability to enter data accurately and efficiently into appropriate data system; make accurate arithmetic calculations and maintain accurate records and files.
Experience
Long Term Care Group
2007 to present
Customer Service Representative Nashville, TN
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Nissan North America Corporate Offices
2006 to 2007
Consumer Affairs/ Correspondence Department Nashville, TN
Responsible for receiving inbound calls
from regarding vehicle, service contracts and warranty issues, part replacement
Assisted Nissan customers with creating
accident files and airbag files documenting related details
Direct experience with Nissan inner office policy and procedure
Child Support Specialist 7/2003 – 6/2004
Conduct in-depth client interviews with birthparents, foster parents and children.
Assess emotional, social, developmental, educational, vocational, financial, medical, psychiatric and legal needs.
Document detailed findings and reported critical information requiring immediate and long-term action.
Conducted meetings between legal guardians and parent of children to establish paternity and financial support.
Assist in the assessment and final determination on the continuity or closure of pending cases.
Foundation Healthcare 2002 to 2004
Account Resolutions Supervisor Nashville, TN
Responsible for supervising billing staff who office duties included billing patient insurance companies for services rendered.
Provided customer service for escalated incoming calls via the patient or insurance companies
Conducted staff meetings for billing department where I informed my staff of policy changes made by
the company and addressed staff issues and concerns
Randstad North America / Path group 2001 to 2002
Customer Service/ Billing Representative Brentwood, TN
Responsible for answering inbound calls for customer with insurance questions.
Accountable for assisting customer with billing issues, connection problems and payment arrangements;
Assisted with credit card payments and check by phone payments and supplying confirmation numbers;
Used empathy when answering questions and verified account numbers using Privacy Act procedures;
Contact with dispatch to ensure appointments were kept and/or on time;
Followed-up on any billing discrepancy or problem;
Assisted in other duties as assigned.
Intermedia Cable 1999 to 2001
Customer Service Representative Nashville, TN
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Education
Middle Tennessee State University 1989 to 1991
Jackson Central Merry High School 1985-1989
Military Experience
United States Army 1991 to 1992
Food Service Specialist Rank E-2 Ft. Lee, VA
References available upon request.
Contact this candidate