Customer Service Manager

LATARSHA HEMSLEY

**** ******** ** *** ** Marietta, Georgia, 30067 United States 678-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE

Coloplast Manufacturing U.S, LLC. Marietta, Georgia United States

Operations Warehouse Lead / International Shipping Coordinator, May 2007 – Mar 2012

• Determine efficient and cost-effective methods of moving goods from one domestic or International location.

• Engage in weekly conference calls with customer service team, high profile customers, Global colleagues and vendors.

• Evaluate, prioritize, and distribute daily workflow to 25+ staff members.

• Maintained an environment that was focus on continuous improvement, safety, quality, and performance driven.

• Provide daily real time reporting to Executive Management Team.

• Arrange for special transport of sensitive cargoes, such as time sensitive surgical items, medical supplies or tissue samples.

• Monitor employees attendance, productivity, safety and other key metrics by providing coaching for success

• Negotiate shipping rates with freight forwarders, LTL, FTL and parcel shipments.

• Ensure electrical equipment fleet meet or exceed expectation which included maintenance log and ensure all staff was trained properly.

• Maintain work schedule for all temporarily staff, hourly associates, and non- exempt employees.

• Ensure all company polices and directives are adhered to and strictly followed.

• Pay, or arrange for payment of, freight and insurance fees, or other company expenses.

DHL Global Forwarding, Atlanta, Georgia United States

Air Export / Gateway Warehouse Supervisor, Jun 2002 – Dec 2006

• Sign documents on behalf of company, using powers of attorney.

• Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.

• Oversee all aspects of daily operations which include the supervision of 30+ staff.

• Stay abreast of changes in import or export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues.

• Classify goods according to tariff coding system.

• Contract with freight forwarders for destination services.

• Prepare and process import and export documentation according to customs regulations, laws, or procedures.

• Maintain relationships with customs brokers in other ports to expedite clearing of cargo.

• Coordinate the loading and unloading of various inbound and outbound ocean containers, LTL, and FTL.

• Monitor or trace the location of goods.

Delta Global Services, Atlanta, Georgia United States

Area Supervisor, Nov 2001 – May 2002

• Plan security for special and high-risk events.

• Identify, investigate, or resolve security breaches.

• Conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of the facilities security processes.

• Communicate security status, updates, and actual or potential problems, using established protocols.

• Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.

• Conduct physical aircrafts security searches, random passengers searches, and luggage search

• Analyze and evaluate security operations to identify risks or opportunities for improvement.

• Arrange for or perform executive protection activities.

• Assist in emergency management and contingency planning.

• Conduct physical examinations of property to ensure compliance with security policies and regulations.

EDUCATION

University of Phoenix / Axia College, Atlanta, Georgia United States

Associate of Arts / Accounting Candidate, Jun 2012

PROFESSIONAL SUMMARY

• A versatile and skilled professional manager with leadership qualities and excellent hands-on experience in developing and improving staff performance in a logistics, distribution and hospitality environment. An assertive manager with outstanding interpersonal, communication, motivation and people management skills.

Core Competencies

• Experience in intermodal transport, FTL, LTL, equipment control, Import/Export documentation.

• Able to prioritize, distribute, and manage workflow to staff while maintaining a positive and professional attitude.

• Excellent PC, verbal and written communications skills.

• Working knowledge, and execution of Lean

• Supply Chain Management

• Inventory Control Management

• P & L Management

• Warehouse Management

• Incentive and Performance Structure

• Procurement

• Currently certified with over 10 yrs experience as a forklift operator and trainer on equipment such as; sit-downs, stand-up, reach, stock picker, and wave.

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