Customer Service Sales Representative
Resume:
TIFFANY WOOTEN, REM
HUTTIG, AR 71747
870-***-**** (Home) or 870-***-**** (Cell)
OBJECTIVE: Presently seeking an environmental compliance or safety position with a chemical or energy-related company preferably in the S. Arkansas/N. Louisiana region.
SUMMARY: I am interested in securing an environmental compliance position with a chemical manufacturing or energy-related company where I can utilize my environmental and customer service background.
EDUCATION:
• Associate of Arts,
SouthArk Community College,
El Dorado, AR-August 1997.
• Bachelor of Science,
Biological Science (emphasis in Cell & Molecular Biology), Minor in Chemistry (emphasis on organic, inorganic, and biochemistry chemistry)
Louisiana Tech University,
Ruston, LA-May 2000.
• October 2000-Completed D.O.T. certification
• May 2001-Completed 24-hour HAZWOPER training (OSHA 29 CFR1910.120 & 40 CFR 264.16)
• May 2003-Completed Continuous Emissions Monitoring Systems, Rutgers University, Course Location Little Rock, Arkansas
• June 2003-Completed Course 450-Source Sampling for Particulate Pollutants-UTA Air Pollution Training Academy, Arlington, Texas
• October 2003-Completed Workplace Diversity training course, Little Rock, Arkansas
• October 2003-Completed EPA Method 9 and 22 Visual Emissions Certification,
El Dorado, Arkansas
• October 2003-Completed 40 Hour Hazardous Material Safety Training, in accordance with OSHA 29 CFR 1910.120, Little Rock, Arkansas
• October 2003-Completed E-Plan System for Industrial Support, University of Texas at Dallas
• November 2003-Completed IS-015-Special Events Contingency Planning for Public Safety Agencies, Federal Emergency Management Agency
• January 2004- Completed NSR/PSD Training, Little Rock, Arkansas
• February 2004-Completed SEEN Criminal Investigations Course, Little Rock, Arkansas
• April 2004-Completed Uniform Air Quality Training (UAQTP), Little Rock, Arkansas
• July 2004-Completed IS-002-Emergency Preparedness, USA, Federal Emergency Management Agency
• October 2004-Completed National Registry of Environmental Professionals Registered Environmental Manager Program and Exam. Currently, hold license as REM.
• March 2005- Completed Creating Professionalism in the Workplace course
• August 2005-Completed Environmental Enforcement Course, Little, Rock, AR
• March 2006-Completed IS-0005.a-An Introduction to Hazardous Materials
• September 2006-Completed IS-00100-Introduction to the Incident Command System, ICS-100; IS-00700-National Incident Management System (NIMS), An Introduction; IS-00800.a-National Response Plan (NRP), An Introduction; IS-00200-ICS for Single Resources and Initial Action Incidents, ICS-200
• October 2008-Completed IS-00800.b-National Response Framework, An Introduction; IS-00810-Emergency Support Function (ESF)#10 Oil and Hazardous Materials Response
• November 2008-Completed IS-00022-Are You Ready? An In-depth Guide to Citizen Preparedness
• October 2008-Completed 8-Hour Hazardous Material Refresher
• January 2010-Completed 8-Hour Hazardous Material Refresher
• May 2010-Completed IS-208.a-State Disaster Management
• May 2010-Completed IS-197.EM-Special Needs Planning Considerations for Emergency Managers
• May 2010-Completed IS-230.a-Fundamentals of Emergency Management
• September 2010-Completed 8-Hour Hazardous Material Refresher
• September 2011- Completed 8-Hour Hazardous Material Refresher
• November 2011-Completed IS-00242.a-Effective Communication
• July 2012-Completed IS-00253-Coordinating Environmental & Historic Preservation Compliance
• July 2012-Completed IS-00035.12-FEMA Safety Orientation 2012
• July 2012-Completed IS-00240.a-Leadership & Influence
• July 2012-Completed IS-00235.b-Emergency Planning
• July 2012-Completed IS-00106.12-Workplace Violence Awareness Training 2012
EXPERIENCE:
Arkansas Department of Environmental Quality (ADEQ)-(January 2003-present)
• Air Inspector: In this position, my duties included conducting facility inspections, observing facility annual compliance stack-testing, reviewing facility records and compliance tests, and reviewing draft permits. My job duties required interaction with engineers, consultants, and enforcement at both the state and federal levels. On occasion, I was also responsible for emergency management duties such as spills, fires, or major releases.
Teris, L.L.C. (formerly ENSCO, Inc June 2001-August 31, 2002)
• Operations Service Representative II: In this position, I worked alongside the chemists to maintain customers’chemical profiles (waste streams) for accuracy and interacted with plant personnel to provide technical support to ensure material was shipped properly in accordance with all federal EPA and state regulations. I also provided plant/operation departmental support with processing waste in the most cost effective and efficient manner while maintaining all regulations and permit guidelines. I oversaw all laboratory discrepancies we had with waste shipments and communicated with the generator and waste brokers to get the discrepancy(s) corrected so the material could be processed. I aided our field services group (EnPak) with technical information, job numbers, and contacted them with any load problems from their jobs when their regular supervisor was out of the office. I also attended household hazardous waste events in various states to provide technical assistance on weekends.
ENSCO, Inc. (December 2000-June 2001)
• Operations Service Representative I: Job duties included hands-on technical communication with customers, overseeing shipments (including manifesting) for accuracy, checking profiles for validity, and interacting with the approval chemists. I shipped waste samples we received into our facility in route to third-party disposal outlets for approval and completed all the documentation for their shipment out of the plant. In order to send these samples out I had to communicate with the original generator of the material and verify the manner it was to be shipped out of our plant, making certain to follow all transportation regulations as instructed by Fed-Ex. I took this position to advance in the company as well as use my extensive chemical and scientific background.
ENSCO, Inc. (October 2000-December 2000)
• Customer Sales Representative: Job duties included one-on-one communication with our customers of Texas. My customers included Bell Helicopter, Raytheon, and Air Liquide, whose combined shipments comprised a quarter of our company’s total revenue (our biggest sales territory in the Middle America Region). I continually called customers to schedule and arrange waste pick-ups, created manifests and land bans, and routinely checked all orders for accurate billing. I verified profiles and made necessary corrections with the customer to make them approved for shipment. I also took responsibility in assessing other companies of interest and made the sale of our services to them, organized contracts, and initialized their shipments.
Skills/Versatility:
• Proficient with most computer programs including Microsoft Word and Excel
• Proficient in State and Federal Codes and Regulations
• Extensive chemical training including reactions/compatibility and packaging techniques using MSDS and DOT information
• Positions held has enabled me to work well with various personalities and temperaments
Plans/Future Pursuits:
• I plan to add to my continuing education and multi-media experience by completing coursework and securing licensure in waste water and solid waste.
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