Customer Service Medical
Resume:
Barbara C. Phipps
Harrisburg, PA 17112
djin1c@r.postjobfree.com
EXPERIENCE
Keystone Technical Institute 2301 Academy Drive, Harrisburg, PA 17112
Instructor
March 2012 – Present
Instruct the following classes:
Anatomy & Physiology I
Anatomy & physiology II
Medical Terminology
Medical Law and Ethics
Pharmacology Basics
ICD-9 CM coding
Medical Assisting II
Lab I - Physical, Chemical and Microscopic Examination of Urine
Intro to KeyBoarding
Prepare lesson plans
Provide lectures which encompass all learning styles
Powerpoint presentations
Prepare and give exams
Record grades
Maintain a positive effective learning environment
Loyalton of Harrisburg 3560 North Progress Avenue Harrisburg, PA 17110
Memory Care Program Director
July 2010 – March 2011
Managed the overall operation of the Memory Care Unit.
Developed, organized and implemented an activities program in accordance with government
regulations and policies.
Assigned, reviewed and evaluated the work of my subordinate staff of eighteen.
Interviewed, hired, disciplined and terminated staff.
Planned, conducted and implemented staff training.
Organized and led Resident Aide meetings.
Made referrals to social services and outside resources.
Assisted in marketing and sales efforts.
Supplied purchasing/expense account budget.
Planned agendas/meetings.
Documented physical, mental and oral health assessments.
Organized and maintained project files, documents and databases.
Directed programs and educated staff in therapeutic recreational techniques.
Planned and coordinated monthly calendar of scheduled activities and projects.
Conducted resident screenings, family interviews and clinical visits in their homes or outside facilities.
Developed and maintained a professional relationship with the dental, medical and mental health
providers.
Engaged dental and medical providers in order to maintain access to health care.
Assessed potential client’s eligibility to the program, evaluated assessment and made difficult decisions
to accept or terminate clients from the program.
Developed and implemented residents' Care Plans.
Coordinated the annual review of the Alzheimer's Program Policy and Procedures.
Provided written reports to superiors.
Patient admissions and discharges.
Maxium Home Health Agency 4813 Jonestown Rd # 106, Harrisburg, Pa 17112
Home Health Nurse
March 2009 – 2012/PRN
Daily education and training to parents, caregivers and children related to health, nutrition and dental
care.
Provided care and resource information for children with disabilities, and developmental health needs.
Educated low income clients of welfare services available for healthcare, food stamps, WIC, as well as
heating assistance/LIHEAP.
Documented and kept records.
Medication administration.
Physical assessments.
In-home evaluations for environmental safety concerns.
Notified physicians and families of changes.
The Jewish Home of Greater Harrisburg 4000 Linglestown Road, Harrisburg, PA 17112
Charge Nurse
February 2005-February 2009
Assessed patients; notified physicians and families of changes.
Supervised Nurses and Aids.
Handled Staffing issues.
Recorded all incoming lab reports and notified physicians.
Wrote verbal phone orders and implemented changes on the MAR or TAR as needed.
Interacted with departments regarding patient care.
Provided assistance to Nursing Manager in the supervision of nursing staff.
Prepared floor nursing assignments.
Patient admissions and discharges.
Maintained patient charts.
Obtained referrals for outpatient services.
Set appointments for outpatient services coordinating transportation as needed.
Performed clinical tasks: Checked-in all medication to MED Pixis, dispensed medication and applied
medical treatments as ordered.
Provided quality customer service and patient care.
SKILLS
Microsoft Word, Microsoft Excel, Windows 2007, XP, Vista, Microsoft Publisher, Microsoft PowerPoint, Adobe Photoshop, Desktop Publishing, Med Pixis, Data Entry, Simple Website Maintenance, Customer Service.
EDUCATION
Harrisburg Area Community College
2004 LPN
Harrisburg Area Community College
2009 – 2011 Nursing
VOLUNTEER WORK
Facilitator for Alzheimer’s Association Support Group
Fundraising for the Alzheimer’s Association
REFERENCES
Nina Lipsett
2901 Butler Street
Penbrook, PA
Steven Golin
3407 Canby Street
Harrisburg, PA.
Dr. Jose Manjon
2416 Green Street
Harrisburg, PA
Janet Conradson
3809 N 87th Way
Scottsdale, AZ
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