Project Manager Management

Jon A. Blake

*** ******* **** ****** 972-***-**** - Home

Highland Village, Texas 75077 940-***-**** - Cell

**********@*****.***

Highly Motivated Business Professional

Summary of Qualifications

Dedicated, highly visible results oriented professional with the ability to deliver innovative solutions through experience in a diverse range of industries. Demonstrated success managing multiple projects and resolving complex issues in a timely and cost effective manner. Recognized for accepting complicated challenges, building proactive teams, developing positive relationships, and cultivating valuable strategic alliances. Highly developed communication skills and self motivated with strong organizational and analytical skills.

Account Management Crystal Reports Developer ( 12 Years ) PMP Certification ( In Progress )

Administrative Management Financial Administration & Synthesis Printing Services Management

Accomplished Business Owner Healthcare Program Development Project Management ( 35 Years )

Asset Management Infrastructure Management ( 11 Years ) Quality Management

Call Center Management ( 11 Years ) IT Implementation Management ( 9 Years ) Statistical Analysis

Certified Business Consultant IT Program Management ( 5 Years ) Supply Chain Management

Contract Negotiations Onshore/Offshore Support Model Technical Support Management

C-Level Experience Outstanding Leadership Vendor Relations

Microsoft Office Suite Expert

Professional Experience

Project Manager, Healthcare – The Godbey Group September 2009 – March 2011

Project Manager responsible for the design, development and implementation ( SDLC ) of a Market intelligence tool developed to evaluate a hospital’s Revenue Cycle Management data by service line. Hospital executives are presented with a comprehensive reporting metrics designed to help them evaluate their ability to achieve Key Performance Indicators (KPI’s).

• Responsible and accountable for all phases of the project which include: SDLC Framework, status reports, documentation, training, and production implementation and management.

• Designed a SQL Server 2005 relational DBS application.

• Thorough review and analysis of the four major commercial payors by service line.

• Affects of revenue increases, margin increases and cost decreases for all Inpatient & Outpatient Services.

• Over 25,000 analytical processes with over 200 pages of analysis and over 175 charts and graphs.

• Expert Crystal Reports Developer with SQL Experience

• Experience: CMIs, CPTs, CTCRs, DRGs, ICD9s, LOS, Outliers, Rev. Codes, Service Lines, Statistical Analysis etc.

• Project completed in March 2011.

Certified Business Advisor – Blake & Sons, LLC November 2008 – Present

Principal with experience providing best-in-class advanced knowledge and leadership for small to medium sized-businesses primarily through the analysis of existing organizational methodologies and to assist them at unlocking the full potential of their business.

• Accredited certification from the Institute for Independent Business.

• Empowered the business owner’s experience and knowledge along with my professional skills to increase the value and profitability of their business.

• Provide business advise (not limited to): Business Plans, Customer Service, Executive Coaching, Exit Plans, Financial Management, IT Support, Marketing Strategies, Profitability, Sales Process, Strategic Planning, etc.

Jon A. Blake

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Manufacturing Facility – Superior Recharge Systems, LLC June 2006 – February 2008

Owner and General Manager - Remanufactured Toner Supplies for printers, copiers and fax equipment distributed nationwide.

• Infrastructure Management

• Coach, mentor and lead personnel within a Technical Manufacturing environment.

• Implemented Six Sigma processes to improve manufacturing and eliminate defects.

• Improved reliability to an unprecedented 98.6% when compared to an industry average of 96.0%.

• Increased Sales by 106% and Net Profit (EBITDA) by 8%in the first fourteen (14) months.

• Implemented Just-in-Time (JIT) strategies to improve ROI by reducing in-process inventory and associated carrying costs.

• Developed marketing and sales strategies to promote and increase sales.

• Implemented an Enterprise Resource Planning (ERP) system to manage and coordinate all the resources, information, and functions of the business. SAGE ERP MAS90 software was used.

• Enhanced the SAGE ERP MAS90 product with a series of customized reports and analytical metrics.

• Expert Crystal Reports Developer.

• Expert P&L management experience.

Marketing Systems Development Manager – JCPenney Company March 2000 – March 2005

Accomplished background in developing and supporting large scale IT initiatives with an emphasis on leadership, process improvement and successful attainment of aggressive corporate goals.

• Responsible for managing the application development and overall product life cycle of applications supporting Customer Relationship Management (CRM) Systems.

• Works with stakeholders to ensure that roadmaps and visions are achieved.

• Promote a strategy that provides hands-on operational and technical skills to support the CRM initiative. Demonstrated a high-level understanding of the CRM charter and translated those inherent challenges into process/technical solutions.

• Ensured that all service delivery performance metrics and financial targets were met or exceeded and that the customer’s ROI was realized.

• Assist in the creation of long-term strategic goals to ensure that our development strategies meet or exceed the expectations of all stakeholders.

• Collaborate with system owners with research and development strategies with new concepts that can be leveraged through existing CRM investments.

• Managed numerous SDLC projects and installations using Waterfall & Agile Methodologies..

• Managed and developed applications supporting the Customer Data Warehouse of 175 million customers.

• Managed teams of analysts proficient in SQL, DB2, COBOL, TCRM & Web design software – ( ie .Net, VB, HTML )

• Applications include: Customer Warehouse, Demographic Customer selections, Customer list acquisitions – maintenance and security, Credit promotional mailing applications, Postal Carrier applications, Federal DoNotCall, JCPenney.com Monitoring and control applications, Clickstream, TCRM Technical support and various Retail supported applications.

• Expert Crystal Reports Developer.

• Provide Leadership and Support for a staff of thirteen (13) associates.

• Assembled and managed a 24/7 - Onshore/Offshore systems support group.

• Always delivered an On-time and under budget application.

Asset Management Manager – JCPenney Company December 1996 – February 2000

Evaluated, implemented and managed a staff of four (4) using Peregrine – Asset Center asset tracking software for corporate use. Responsible for lease tracking and procurement of all desktop technology.

• Infrastructure Management

• Implemented analytics to optimize the value of IT assets and services.

• Improved audit compliance by controlling where assets are and who is using them throughout the life cycle.

• Built a reporting metrics to track & measure assets and service agreements.

• Expert Crystal Reports Developer.

• Scope was expanded to include the corporate headquarters once the roll-out was completed.

Jon A. Blake

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Strategic Enterprise Implementation Manager – JCPenney Company December 1987 – November 1996

Responsible for the evaluation and enterprise application integration of Full-cycle technology solutions for the JCPenney Company.

• Extensive experience includes: Infrastructure Management, Senior Project Management, Supply Chain Management, Technology searches, the Evaluation process, RFI’s, RFQ’s, RFP’s, Procurement, Budget forecasts and synthesis, Capital Appropriations and Service & Acquisition contract negotiations.

• Managed client engagement services and solution implementations.

• Principal of many enterprise technology solutions Managing cross functional team efforts to deliver Mission critical solutions for applications that include: Accounting Support Centers, Catalog Warehouse Operations, Credit Support Centers, Insurance, Retail Support Centers and Specialty Retail.

• Responsible and accountable for all phases of the project which include: SDLC Framework, status reports, documentation, training, and production implementation and management.

• Provided leadership with clients in need of special applications to make the correct decision in order to mitigate risk.

• Coordinated customer training activities as applicable. Post-monitoring, tracking and reporting on solutions to ensure that budgetary projections and service levels are on target.

• Cross functional teams include: Client, Capacity Planning, Communications Support, IT Development Groups, Security & Control, Technical Support, Procurement, Legal, Leadership Committee and all approved Vendors.

• Project Management Scope Experience: Range < $10,000.00 to > $3,000,000.00 plus.

• Developed and implemented a standardized print technology platform that integrates easily with the IT Infrastructure & maximizes investment.

• Evaluated and implemented an environmental initiative to partner with eco-conscious vendors to deploy only those products for corporate use.

• Implemented a toner recycling program in support of a “Green” initiative.

• Vendor relationships (not limited to): Amdahl, AT&T, Burroughs, Canon, Cisco Systems, Compaq, CompuAdd, Dell, Digital Systems, EMC, Epson, Hewlett Packard, IBM, Lexmark, NCR, Paradyne Systems, Roll Systems, Siemens/OCE, Storage Technology, Sun Microsystems, Tandem Computers, Toshiba and Xerox.

• Guest speaker at several forums including XPLOR International.

• Siemens/OCE Executive Customer Council Member

Additional Infrastructure Experience - JCPenney Company

Computer Operations Support Manager – Technical Support Management

IT Performance Manager – Capacity Planning Management

IT Production Scheduler – Responsible for Service Level agreements

Computer Operations Manager – Data Center Management

Senior Administrative Assistant – Staffing & Budget Synthesis > $125,000,000.00.

Administrative Assistant – Staffing & Budget Synthesis > $14,000,000.00.

Management Trainee

Education

BS, Business Information Technology, University of Wisconsin

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