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Quality Customer Service

Location:
North Benton, OH, 44449
Salary:
negotiable
Posted:
May 17, 2012

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Resume:

ARTHUR K BARNES II

*** ******** **** ***** ******, Ohio 44449

Telephone: 330-***-****

Email: dj8x4u@r.postjobfree.com

CAREER SUMMARY

Energetic experienced professional. A skilled leader at driving continuous improvement and running daily operations, experience directing 60+ hourly employees, with a proven track record supporting safety, quality, and meeting or exceeding thru-put metrics, successfully improved productivity as much as 12%, quality 18%, and production 20% on various assignments. Recognized for being knowledgeable, adaptable, effective, and a skilled team builder with excellent written and oral communication skills, experienced in working in a union environment, proficiencies include:

• ISO 9002, 14001 • Job Development and Implementation

• Small Group Team Training • Lean Manufacturing

• Six Sigma • SQF (Safe Food Quality) & ServSafe

• Conflict Management • Microsoft Office

• Problem Solving • OSHA Compliance and Shop Regulations

PROFESSIONAL EXPERIENCE

Cleveland Range (division of Manitowoc Inc.), Cleveland, Ohio 2011- Present

Supervisor for the Combi line. The area produces six sizes and seven models of Commercial ovens. Improved cross training by 57%, First Pass quality by 15%, and productivity by 9%. Focused on company policy and directing employees to continuously improve safety, quality, and production standards.

Aerotek Engineering, Independence, Ohio 2010- 2011

Contracted to reliably fill management needs for client, drive continuous improvement, adapt to company policies, procedures, and meet or exceed all safety, quality, and production goals.

3rd Shift Leader Evergreen Packaging, Olmsted Falls, Ohio (Aerotek client)

Manage third shift operations, for a leader in gable top container production, including two production departments, maintenance, and quality. Direct hourly employees, insure SQF compliance, prioritize production and maintenance schedule to ensure flow of materials to meet quality goals, production, and shipping schedule. Effectively improved third shift machine up time and productivity by 8.5%.

Primary Aim L.L.C. (WENDY’S), Salem, Ohio

Assistant Manager 2009 - 2010

A key member of an award winning management team, managed restaurant operations, excelled at customer service, food safety standards, food quality, and teamwork. ServSafe Certified.

GENERAL MOTORS CORP., Lordstown, Ohio 1977 – 2009

Supervisor Trim and Body Shop Department

Functional cross department supervisor: supervising all areas of the Body Shop and Trim Department as well as repair personnel in multiple areas of the repair yard due to exceptional ability to organize supplemental repairmen by skill sets, trouble shooting repairs, quality inspection and shipping. Supervised SWE training, (Simulated Work Environment) & team building.

• Called on to trouble shoot quality and production issues throughout the organization.

• Consultant for job reprocessing due to knowledge of all operations in the department.

• Assigned to covered vacations and sick leaves, because of adaptability and knowledge.

ARTHUR K BARNES II PAGE TWO

454 Hartzell Road North Benton, Ohio 44449

Telephone: 330-***-****

Email: dj8x4u@r.postjobfree.com

Supervisor, Trim Department Glass Area 2007 – 2009

• Improved quality by 8% and improved production by 7% implementing new thru-put processes in conjunction with maintenance

• Increased productivity, and reduced direct labor costs by 14% reprocessing to accommodate additional volume

• Improved employee engagement by 24% by implementing team building processes which resulted in efficiency increases of 11% department wide

Supervisor, Body Shop 2004 – 2006

Developed and implemented production, tracking and QC systems. Organized new team leader initiatives, implementing new tracking applications for performance tracking analyzing production, quality control and maintenance issues resulting in 20 % production improvement during new model launch.

GENERAL MOTORS CORP., (continued) Trainer, Small Work Groups 2003

Recognized for team building and coaching skills, assigned to teach (SWE) Simulated Work Environment class plant wide to roll out small work group concept to all employees. Class focused on learning Small team work concepts team work and ways to eliminate waste to improve efficiency, higher quality and production.

Supervisor Body Shop Fit and Finish 2000 – 2003

Developed and implemented new fit and finish initiatives improving productivity and cost by 12%, improved first time quality by 18%.

Supervisor Body Shop 1995 – 2000

Various assignments in all areas of the Body shop Improving Safety, Quality and Production.

Line Operator 1977 – 1995

Hourly assembler: progressing in responsibility from assembler to, spot welder, mig welder, repairman, Absentee replacement operator, and team leader, before being promoted to supervisor.

EDUCATION

Bachelor of Science Degree in Technology Kent State University: Kent, Ohio, 2003

Concentration of studies: Industrial and Manufacturing Engineering.

Associates Degree in Manufacturing Engineering, Kent State University, Salem, Ohio, 2003

PROFESSIONAL DEVELOPMENT

General Motors Supervisor Training: Twelve-week training course, SOP, Dale Carnegie Course, and

Steven Covey 7 Habits Course. Corporate provided training: diversity awareness, problem solving,

urban relationships, labor relations, preventing workplace harassment, lockout, asbestos awareness, blood borne pathogens, and laser safety. ServSafe certified 2010.

Wrote novel Mosby’s Gold Publish America, Published Author, 2004



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