Information Technology Management & Leadership

17+ years in planning, developing and implementing state of the art IT solutions fulfilling the mission and goals of the organization while facilitating organizational growth. Fiscal responsibilities include short-term and long-term budget projections as well as adhering to changing budget constraints. Relational skills include consensus building, crisis management, problem-solving, personnel management and vendor negotiations. Lead and participate in cross-functional project teams with diverse technical backgrounds. Well rounded IT background including managing the following IT services: network services, service desk, systems engineering, systems operations, release management, application implementation, communication services, data storage systems, information security and desktop services.

• Strategy & Planning – Designed and implemented short-term and long-term IT goals as well as engineering and implementing the infrastructure to meet and support those goals. These goals and solutions align with the organizations strategic mission. Adept at working collaboratively with stakeholders and building consensus.

• Innovation and Creativity – Championed segmented network management, infrastructure standards implementation and student management system installation. Lead the organization into collaboration application installation and efficiencies as well as IT governance standard implementations.

• Risk Taking and Risk Management – Utilized project management techniques that highlight risks to each project and adhered to risk avoidance and business continuity planning techniques. Maintain IT risk management, security awareness and disaster recovery skills through attending numerous training sessions to keep skills current.

• Results Orientation – Serve constituency with a customer oriented service style. Determine project and request goals, work to meet/exceed those goals.

• Coaching and Mentoring – All team members performed at or above expectation and raised the level of their performance through communication and leading by example.

• Key Technologies - MS Server Suite, System Center, SCOM, Exchange, Hyper-V, SharePoint/MOSS, SQL, IIS, .Net, SOAP, BizTalk, WebLogic, JBoss, Terminal Service, Citrix, Cisco (ASA, Edge, Core, VoIP), Oracle, Apple (OS, Server, desktop/laptop, Xsan), Storage Management (IBM & Apple SAN), Telephony/Voicemail – Avaya & Cisco, VMWare, Big IP F5

• Key Methodologies - ITIL (Capacity, Availability, Continuity, Change, Release, Problem, Incident and Configuration Management), Project Management, Strategic Planning, Vendor Management, Fiscal/Budget Management, Personnel Management, Storage Management, KPI and Metric creation, IT Security Management, SDLC Lifecycle, RUP (Rational Unified Process)

Licenses/Memberships/Training

• Harvard Business School – Management training, Leadership training

• BizTalk training – 04/10

• ITIL V3 Certified – 10/09

• PMP training – 02/09

• CISSP training – Training Camp 11/06

• IT Security Training - SANS Security Essentials 401– 06/05, SANS Audit 410 training – 09/07

• MCSE (Microsoft Certified Systems Engineer) NT track

• MCP (Microsoft Certified Professional), MCP + Internet

Professional Experience

Take Care Health Systems 02/11 to Present

Title: Application Engineering/Infrastructure Architect Manager

Duties:

• Manage an engineering/infrastructure team (7 engineers)

• Coordinate and direct release management (deployment and deploy process standardization) of all code releases to the various environments (Dev, QA, SIT, UAT, and Production) according to TCHS change management policy and RUP

• Manage all environment, engineering, architecture and operation aspects of the flagship EHR/EMR

• Review, engineer and manage hosting environment for EHR/EMR (Citrix XenApp 6.0 & 6.5 hosting environment)

• Deploy applications on SharePoint 2007, 2010 & IIS 6, IIS 7 utilizing .Net 2, 3, 3.5, 4 technologies

• Create HIPAA compliant environments for BPO (Business Process Outsourcing) vendors – allowing for 50% movement of IT processes to BPO vendor

• Standardize the various environments as well as platforms (IIS, MOSS/SharePoint, Automated Monitoring and WCS)

• Understand HIPAA and SOX (Sarbanes-Oxley) technical requirements and design and implement solutions that are compliant - including HL7

• Maintain enterprise intranet/extranet portal environment – SharePoint 2010

• Perform enterprise architecture tasks (create roadmap/framework, create/update solutions (logical/physical) per project requirements, determine detailed implementation plans for enterprise solutions)

• Direct and mentor team members as well as associated personnel management tasks

• Lead and participate in numerous simultaneous projects and project management

• Exceptional coordination with various departments and personnel to resolve complex enterprise challenges

• Create and adhere to SLA with associated constituents

• Maintain load balancing, DR, BCP and HA throughout the environment

• Utilize process improvement technologies and procedures to increase environment efficiencies

• Maintain up-to-date environment documentation

Deloitte & Touche LLP 03/08 to 02/11

Title: IT Engineering/Operations Manager

Duties:

• Manage local & global engineering and operations teams (5 domestic & 5 international)

• Oversee and manage multiple infrastructure platforms that include: Opalis, BizTalk, WebLogic, JBoss, Terminal Services, IIS, Citrix and SharePoint

• Lead teams in the creation/adherence of a Service Catalog according to ITIL v3 standards

• Lead the creation of KPI methodologies and KPI implementations across the enterprise

• Maintain enterprise intranet/extranet portal environment (40,000 users)

• Utilize automated monitoring for enterprise portal systems

• Manage various environments associated with ERP (SAP) connections for intranet portal

• Direct and mentor team members as well as associated personnel management tasks

• Oversee management of hundreds of applications and application deployments to the portal(s) utilizing SDLC methods

• Lead and participate in multiple simultaneous projects and project managemen

• Maintain load balancing, DR, BCP and HA throughout the environment

Interlochen Center for the Arts 06/02 to 02/08

Title: Systems Manager

Duties: Develop and manage Datacenter, Collaborate with Call Center to provide 2nd and 3rd level support, Provide project management for IT Ops Team and various IT projects, Develop strategic long range planning for all facets of IT for the department and infrastructure, Assist in developing budget projections and reports, Assist in implementation of ITIL, Direct a team of IT professionals, Provide workstation support for 1000+ computers, server support for 32+ servers, network support for 45+ Cisco switches/routers. Direct IT security team, develop/maintain IT security strategic planning. Administer various Microsoft Server OS installations (2000, 2003, SMS, SUS, Exchange, SharePoint 2003/2007, Microsoft AD Administration). Modify/maintain Cisco network equipment, Utilize various reporting tools for the domain/infrastructure, Standards development and maintenance, Image creation and maintenance using Symantec Ghost & Apple tools, Support Microsoft RMS system, Maintain current OS standards (Windows & Mac OS). Coordinate with other team members for problem solving, Client/Server software maintenance for Macs and pcs, End-user relations & training, Asset Tracking responsibilities.

PCS Consulting 10/98 to 06/02

IT Consultant – Provide IT management, system management, project management, system integration, network administration, network design, desktop troubleshooting, and software installation for various schools and manufacturing firms. Submit budget proposals for cyclical asset replacement & department operation. Install servers and workstations (MS 2000 & XP). Setup and install server-side and workstation databases and software. Design corporate websites, maintain fixed asset inventories, and troubleshoot Cisco router installations. Work with various OS’s & platforms (WIN 98, ME, NT, 2000, XP, MAC, AS400). Use software applications (Symantec Ghost) for desktop software standardization.

Hoosier Energy REC 10/93 to 10/98

Instrument Technician – Install, calibrate, maintain, troubleshoot, and repair various measurement devices. The devices are electronic, pneumatic, hydraulic, or pressure in nature. Perform preventative maintenance on various electronic devices. Maintain and troubleshoot computers and network peripherals. Participate in a team environment to problem solve and troubleshoot to resolution.

Education

Bachelors Degree – EET

ITT Technical Institute

Indianapolis, IN

MBA – International Business Specialization

Walden University

Minneapolis, MN

Completion: August, 2012

REFERENCES FURNISHED UPON REQUEST

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