Customer Service Accounts Receivable
Resume:
LISA L NELSON
***********@*****.***
Employment
Salsa Leedos, West Jordan, UT
Restaurant Manager/Server 2/2010-1/2011
Manage 25+ employees of a locally owned restaurant and cantina
Provide efficient, professional and pleasant customer service
Maintain relationships with customers and staff and resolve customer complaints
Total receipts and balance against sales, deposit receipts, and lock facility at end of day
Conceptualize, create and implement Employee Manual
Guide, direct, and train staff
Coordinate the work and activities of staff
Gregory & Swapp, Sandy, UT
Paralegal/Legal Assistant 2/2009 - 9/2009
Client Relations
Preparation and execution of all legal documents
Designed and implemented budget, projection and accounts receivable documents for department
Designed power-point presentation, “Bankruptcy in Businesses” attended by 50 colleagues
Administrative tasks for bankruptcy department including scheduling, verbal and written correspondence and data management
Fatigue Consultation Clinic, Salt Lake City, UT
Regulatory Coordinator & Research Department Office Coordinator, 11/2007-8/2008
Assists Principal Investigator in achieving successful implementation and completion of regulatory procedures
Prepare and execute all regulatory agency documentation in accordance to IRB and FDA standards and study protocol’s
Increased recruitment and enrollment for clinical trial studies in order to execute protocol requirements in ten months through in-depth medical and family history screening
Designed and implemented accounting documents for research department including weekly, monthly and annual budget and projection analysis and accounts receivables
Specimen processing
Administrative tasks for research department including scheduling, verbal and written correspondence with participants and insurance companies
Data Management
University of Utah/Huntsman Cancer Institute, Salt Lake City, UT
Data Entry Specialist & Health Analyst (Nov 2002-June 2006); Study Coordinator, (June 2006-July 2007)
Assist Principal Investigator in achieving successful implementation and completion of protocols and regulatory procedures
Prepare and execute all regulatory agency documentation in accordance to IRB and FDA standards and research protocol
Increased recruitment and enrollment for cancer research study by approximately 300% within eleven months in order to execute protocol requirements
Participant Relations/Customer Service
Acquire participant’s initial and quarterly medical and family history information
Specimen processing including use of centrifuge
Administrative tasks including scheduling, verbal and written correspondence with participants
Data Management
Personnel One, Salt Lake City, UT
Administrative Assistance 6/2002 - 11/2003
Provide administrative duties for large media Production Company, including implementation of new inventory system into company accounting system and Generation of daily, monthly and quarterly production reports for analysis
Lallman, Feltman, Peterson, Sun Valley, ID
Accounting Bookkeeper 1/2001 - 3/2002
Provided accounting services for clients including, quarterly tax preparation,
monthly bank reconciliation, accounts receivable, accounts payable, and payroll
Vancott, Bagley, Cornwall & McCarthy, Salt Lake City, UT
Accounts Receivable Supervisor 2/1997 - 1/2001
Monthly, quarterly, and annual accounts receivable duties for large local law firm
Accounting research for client and company court proceedings that challenged accounting discrepancies, errors, falsified claims and bankruptcy proceedings
Education
University of Utah
Bachelors of Science: Psychology, Graduated May 2006
Salt Lake City, UT
Phlebotomy Training Specialist
September 2010
Murray, UT
Skills / Equipment
Access; Excel; Great Plains; Kronos; Lexus; Lytec; Microsoft Word; Peachtree; PowerPoint; QuickBooks; Quatro-Pro; WordPerfect.
Licenses & Certificates
Certified Phlebotomy Technician, National Certification # 0611-3199, Expires 10/31/2012
Additional Training
CITI & HIPPA Training
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