Customer Service Quality Assurance
Resume:
ABE SILMI
Milwaukee, Wisconsin 53132
Cell: 414-***-****
E-mail: ********@*****.***
Objective:
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record of business ownership.
Skills Summary:
- Possess good communicational skills and writing abilities
- Many years of experience in combination or hands on electronics and business management
- Skilled in conflict resolution and proper project evaluation
- Possess efficient knowledge in productive relationships with clients and staff members
- Expert in time management and redesigning organizations
- Efficient in leading major international projects
Technical and Professional Skills:
- Proficiency in handling computer software packages such as XP software, MS-Access/ Excel, Windows, AutoCAD.
- Efficient in working on different languages like Java, SQL, C, C++, Perl, etc.
- Proficient in handling inventory control and provide patient counseling
- Well versed in staff training, prescription dispensing, research, quality assurance, etc.
- Skillful in handling the Oracle EBS, specified servers and complex networking procedures
- Competent in handling the cost controls and the annual budget programs
- Excellent control over both verbal and written communicational skills
- Efficient in maintaining the standard of the customer service
- Proficient in managing the inventory control department and looking after the cost control
- Capable of handling the training sessions and assisting in supervision of work
- Efficient in merchandising the strategies of the organization
Work
Experience
Project Engineer (1997 – 2012)
Eastman Kodiak, Rochester, New York
- Analyzing blueprints
- Analyzed new software and products.
- Trained staff region wide on using new products and software
- Managed a group of 20+ engineers including hiring, performance review, daily supervision, salary administration, mentoring and training.
- Worked as part of a multi-national/multi-site team to develop, document and implement standards for engineering design and practices.
- Implemented and enforced engineering procedures.
- Developed and administered engineering concept, preliminary and final. design review processes
- Analyzed testing requirements of various products. Proposed and implemented methods and equipment that would detect defects introduced during the production process.
- Provided expert resolution of the most troublesome of electrical interference issues.
- Designed and implemented custom electronic circuits for signal conditioning, data acquisition and control functions.
- Control and maintenance of the laboratory. Accountable for the distribution, calibration and repair of test equipment and laboratory facility.
Senior Engineer (1995 – 1997)
Eastman Kodiak, Rochester, New York
- Service, repair and design engineering of controls systems
- Specified and approved the purchase of electronics equipment from suppliers.
- Designed and implemented custom electronic circuits for data acquisition and control functions.
T-Mobile Business Owner (1997 – 2000)
Lyons Corp T-Mobile, Rochester, New York
- Presented on the floor for sale of the product
- Managed the warehouse of the store
- Fed the product code everyday in the T-Mobile’s software
- Managed all the junior staffs and imparted training
- Implemented new advertisement ideas to promote the product
- Promoted the product and made the customers aware through different discounts and offers
- Provided exciting gifts on the purchase of the product
- Analyzed the competitors and made new plans to increase the sales
- Responsible for opening and closing the store
- Checked out the daily sales and balanced the daily transactions
Business Owner (1994 – 1997)
Met Food Grocery, Rochester, New York
- Placed orders to restock merchandise and handled receiving of products
- Managed payroll, scheduling, reports, email, inventory, and maintain clientele book and records
- Integrated new register functions
- Extensive work with visual standards and merchandising high-ticket items
- Evaluated work assignments and developed a master schedule for multiple employees to facilitate proper usage of limited labor resources.
- Managed a group of 40+ employees including hiring, performance review, daily supervision, salary administration, mentoring and training.
Manager (1987 -1993)
Trade Fair Supermarket, Queens, New York
- Assisted customers with locating merchandise, by ordering out of stock merchandise for in-store pickup and home delivery.
- Supported management by restocking merchandise and maintaining excellent customer service standards.
- Managed cash register credit card, cash and return transactions ensuring register balanced.
- Shipped/received computer inventory and processed in database
- Trained regular and supplemental employees
Salesperson/ cashier (1986 -1987)
Trade Fair Supermarket, Queens, New York
- Responsible for team development, communications, sales, profit and cost control management.
- Administered store operations including scheduling, reports, inventory, and customer service.
- Responsible for customer service including order-taking and cash register operations.
Education Bachelor of Science in Electronics Engineering,
New York University (NYU) - May 1986.
References available upon request
Contact this candidate