Network Operations Manager / System Administrator

Mark Smith *** Farrell Road, Vandalia, Ohio *****

***********@*****.*** • Work 937-***-**** (direct extension) • Cellular 937-***-****

Summary

Computer/Systems/Network support technician/admin with over seven years experience providing technical assistance to business professionals and home users. Continuously demonstrated the ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Excels at troubleshooting and fixing problems while minimizing customer and end user stress levels. Professionally certified by CompTIA and Microsoft, and working towards an MCSE certification.

Skills

• Desktop Systems, Training, System Tuning, Customer Service, Help Desk Operations, Diagnostics, Support Techniques, System Maintenance, System Administration, Network Technician, Network Printers, Component Repair, Active Directory, Microsoft Server 2K,2003,2008, Microsoft Windows 2K, XP, Vista, Windows 7, Microsoft Office 2003,2007, Microsoft Networking, Exceptional communication skills, both written and verbal, Outstanding interpersonal skills and the ability to work well with people with varying degrees of technical experience.

Key Accomplishments

• Saved ITT Dayton over $10k annually in overtime by incorporating a more efficient way of creating and deploying custom images to workstations

• Implemented and maintain an intranet help desk ticket solution

• Employee of the month Dec 2008, Jan 2009, May 2009, Feb 2010

Experience

ITT Technical Institute - Dayton OH 45377 2008 to Present

Systems Support Technician

Duties include all aspects of IT. Lone IT support role in a secondary education enterprise environment. Daily technical support, server administration, training, and technical deployments

Detailed Duties Summary

• Coordinates all efforts at the school level to address and resolve technical and network issues

• Identifies, defines and categorizes network environment problems and makes recommendations to college Director on the repair or replacement of hardware

• Interacts with Headquarters' Network Services, MIS, and/or third party service/warranty provider to restore service and correct core problems

• Manage 650 user accounts and profiles on two separate active directory networks

• Quarterly deletion of Active Directory computer accounts consisting of renaming of computers, and the rejoining computers to the LAN and Domain

• Setting, editing, and enforcement of Group Policy

• Simulates or recreates user problems, as requested by Network Services, to help resolve operating difficulties

• Create customized images for academic and administrative computers

• Provides technical/network support on the distribution of curriculum software images and on the upgrade and maintenance of application software

• Quarterly re-imaging of Academic computers with latest curriculum, and COTS software

• Performs application backups and prepares documentation to maintain application and curriculum software

• Provide technical/network support on the distribution of curriculum software images for 200 computers

• Set up equipment for Web Conferencing, assisted users in joining sessions and resolve connectivity issues

• Make recommendations on the repair/replacement of hardware on the administration and student networks to ensure optimal performance

• Installed and maintain secured wireless access points

• Provide technical/network support on the upgrade and maintenance of application software

• Maintain and service 10 networked printers, 3 copiers, and 1 plotter

• Perform and verify server backups on a daily basis

• Maintain documentation on software licenses and student software distribution

• Compile and analyze records of computer/network issues and corresponding resolutions

• Accountable for scheduling vendors to perform warranty related repairs

• Track open and closed work orders submitted to headquarters

• Provide help desk functions to end users including training

• Tasked with maintaining Avaya Merlin Magic multi users phone system including creating extensions, voice mail account setup and user training

• Responsible for reconfiguration of computer labs, administrative offices and server room including cubicle placement and network cabling

• Responsible for end of life cycle upgrades to newer computers annually

• Maintain inventory list of laptops, computers, projectors, printers, copiers and network related equipment

• Installed and configured surveillance software, and 14 security cameras including the cable runs

• Install and configured Cisco VPN and other secure remote tunneling protocols

• Network installation and administration of 8 IMacs running OS X

• Daily contact with students, administration staff, and school personnel to answer questions and resolve problems

TUNS Heating and Air - Covington OH 45318 2005 to Present

IT Analyst

Serve as head contact for all aspects of IT for this small business

• Bare metal installation of Windows Server/Client environment 2000 & 2003 versions

• Set up and configuration of Active Directory and all users and computer accounts

• Upgraded Point Of Sale software to POS for Windows, including configuring of Microsoft SQL database

• Implemented remote access software for owners to access business workstations from Florida

Education

Miami-Jacobs College, Dayton OH, 45402 2008

A.A., Information Systems

GPA: 4.0. Graduated with perfect attendance and highest GPA honors

Certifications

MCTS, Microsoft Certified Technical Specialist: Windows 7 Configuring

Network+, CompTIA

Security+, CompTIA

A+ IT Technician, CompTIA

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