Executive Administrative Assistant, Office Manager

VERA TITOV

*** **** ******

Huntington Beach, CA 92648

714-***-**** Cell 714-***-**** *****.*****@*******.***

Office Manager / Executive Assistant

A sophisticated and organized business leader with a consistent history of organizational support and outstanding record of delivering quality performance. Directed and implemented numerous strategic initiatives to cut costs and reduced office workflow. Developed personal and strategic relationships with business partners both domestically and internationally. A team builder with problem solving strengths that brings growth and enhanced motivation to the entire organization.

Comprehensive Knowledge & Experience

• Executive Administrative Support

• International Business Relationships

• Event/Trade Show Planning and Implementation

• Maintain All Office Equipment Including Phone Systems, Computers, Software, Copiers, Furniture & Printers

• Travel Concierge Management

• Established Office Operating Budget

• Purchasing & Multi-Vendor Coordination

• Sales Literature Design and Production

• Human Resource Policies Contribution

• Executive Administrative Support

• Developed Employees in MAS 200 Applications

• Board Meeting Agenda Preparation, Scheduling and Planning

• Advanced experience with Microsoft Excel, Word, Publisher, Outlook, Access, PowerPoint, Adobe Photoshop, Adobe Acrobat Professional, MAS 200, Quick Books

Professional Experience

Office Manager/Executive Assistant, L.A. Spas, Inc. - Anaheim, CA. 2000-9/2009

Multi-plant manufacturer of custom fiberglass and wood products with international markets and operations. Products were sold in United States, Canada, Europe, New Zealand and Australia. Highest quality product in the industry with sales of $25M and150 employees. Supported entire executive staff including CEO, President, CFO, VP, and Regional Operational Managers. Managed all office functions to insure continued productivity of office personnel.

 Booked all travel arrangements including air, hotels and rental cars.

 Designed and produced dealer communications, incentives and marketing announcements

 Set up new dealers with branding packages and startup materials

 Analyzed office expenses to reduce operating costs

 Supervised installation of new phone systems

 Maintained computer network, MAS 200 software and set up new computer users

 Contributed to HR to develop and implement a new Employee Handbook

 Planned, coordinated and implemented sales team training, annual dealer top sales reward trips domestically and internationally, board meetings and company luncheons

 Negotiated discount rates with hotels resulting in 20% savings

 Instrumental in development of product brochures and point of purchase materials for dealer network.

 Developed and produced monthly sales reports, pricing documents for dealers, Product Owner’s Manuals, Warranty Forms

 Moved printing of Manuals, Brochures and Warranty Forms in-house resulting in 50% savings

 Developed retail showroom floor plans

CUSTOMER SERVICE MANAGER, Semicoa Semiconductors - Costa Mesa, CA 1992 – 2000

Manufacturer of semiconductors for military products. Products sold to leading military contractors including Lockheed Martin, Boeing, Northrop and Honeywell. Produced high quality electronic products with sales of $10M and 80 employees. Instrumental in establishing positive relationships with technical customers.

 Supervised Sales/Customer Service Representatives

 Monitored and ensured all orders were processed according to contract requirements

 Supervised meetings with vendors to negotiate contracts

 Resolved consumer complaints and demands

 Supervised installation of new manufacturing software and trained employees to operate it

 Approved sales invoices prior to shipment of product

 Reviewed and recommended new HR software for implementing reviews and job descriptions

 Planned, coordinated and implemented with HR, Employee Morale/Performance Motivational Programs

 Ensured that all month end reports and accounting closings were completed on schedule

 Responsible for all office supplies, purchases and budget

Education

Bachelor of Arts Degree: Mathematics - California State University at Los Angeles

Languages

Spanish, Russian

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