Manager Customer Service

ROBERT W. LEINGANG

**** ******** ****** ***: 727-***-****

New Port Richey, FL 34655 **********@*******.*** Cell: 727-***-****

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RETAIL DISTRICT MANAGER

Driving continual growth in sales and profitability

Results oriented management professional offers comprehensive knowledge and 20+ years of experience in retail sales settings. Proven ability to develop marketing campaigns that deliver exceptional sales results. Proficiency in establishing internal controls to achieve cost and profit targets. Expertise in creating innovative programs to increase store traffic and customer satisfaction. Demonstrated skills in significantly improving the results in underperforming operations. Commitment to employee training and motivation to ensure proper procedures are understood and followed.

CORE COMPETENCIES

Multiple Site Management

Customer Service

Staff Productivity

Inventory Control

P&L Management

Problem Resolution

Recruiting & Hiring

Retail Operations

Team Leadership

Marketing & Promotions

Employee Development

Strategic Planning

Sales Growth

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PROFESSIONAL EXPERIENCE

STERLING INC., JARED THE GALLERIA OF JEWELRY, Akron, OH

General Manager – St. Petersburg, FL (10/09 to 11/10)

Responsible for maintaining daily focus among 18 team members of standards of achievement to attain sales and profit projections; contributing to an atmosphere of total customer satisfaction; developing skills and product knowledge of team members through training and evaluation; and recruiting and selection of team members. Also responsible for maintaining awareness of traffic on the sales floor; following and enforcing all Company policies and procedures, and other operational and strategic duties. Annual sales volume $5 million annually.

ZALE CORPORATION, Dallas, TX

Leading specialty retailer of diamonds and other jewelry products in North America, producing annual revenue up to $2.1 billion from more than 2,050 locations in the United States, Canada, and Puerto Rico.

District Manager – West Central Florida (1997-2009)

Held complete P&L responsibility for up to $20 million of sales and $6 million of profit. Promoted through various district management positions in North and South Dakota, Alaska, Wisconsin, Minnesota, Texas, and Florida; directing multiple store operations and up to 100 employees. Created and implemented strategic plans to attain sales, expense management, customer service, inventory control, and staff development performance objectives. Coordinated store promotional activities, conducted in-store training, mentored store managers, and recruited and hired store personnel.

Selected Accomplishments

Increased sales volume by up to 50% in assigned regions, far exceeding the company average of 10-15%.

Consistently produced overall performance in the top 20% of 75 regions.

Created an in-store promotional program for company-wide use that increased sales in non-promotional periods in select districts by as much as 50%.

ROBERT W. LEINGANG PAGE 2

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Established corporate repair department program which was used to improve customer service, increase sales by 25%, reduce expense 35%, and produce a 100% profit gain for 800 stores nationwide.

Remodeled and relocated nine stores and opened four stores in a three-year period, surpassing sales performance expectations from capital investment.

Grew the average Dallas market store annual sales from $900K to $1.7 million by rebuilding the pride and spirit (and consequently the performance) of store teams.

Reduced annual inventory shortage in the Florida region an average of 94% per store, by implementing more efficient inventory management process and store manager accountability.

Increased region employee satisfaction which led to reducing employee turnover by up to 75%, achieving a rate of 15% while the company overall experienced 31%.

Rebuilt the corporate management development training program which reduced the number of outside candidates required to fill openings by 75%.

Developed 120+ store managers to perform independently and make decisions conducive to achieving corporate objectives.

Regional Manager – Dallas/West Texas (1993 – 1997)

Group Store Manager – WI, MN, ND, SD (1990 – 1993)

Regional Manager – Alaska (1989 – 1990)

District Manager – ND, SD (1985 – 1989)

Store Manager – WI, MN, ND (1981-1985)

Assistant Manager – Bismarck, ND (1979 – 1981)

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PROFESSIONAL CERTIFICATION

Certified by Diamond Council of America (DCA)

Recognition of product knowledge and selling skills

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EDUCATION

BISMARCK STATE COLLEGE, Bismarck, ND

Associate of Applied Science in Business Management

Professional Development

Leadership Development Program

Management Development

Time Management

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