Shane Hunter

**** ******* *****

Parma, OH *****

216-***-****

dhwqju@r.postjobfree.com

Senior Systems Administrator / IT Specialist

OBJECTIVE To obtain a position in Information Technology utilizing my training and experience managing support staff and projects as well as providing high quality technology support.

Description of my

perfect job: My ideal job would be one in which I can use my trained skills and experience to provide high quality systems administration within a virtualized environment.

EXPERIENCE 1/2007 – Present Case Western Reserve University

Cleveland, Ohio

Systems Administrator – Information Technology Group, Weatherhead School of Management

I was responsible for the design, implementation, and support of the Weatherhead School server infrastructure. While in this position I placed the school’s VMware infrastructure as well as its Citrix XenDesktop infrastructure into production from the ground up. Over twenty servers have been migrated into or created within this infrastructure.

I scheduled and maintained all backups necessary for school’s business continuity planning.

Monitored performance to ensure 24/7 service availability for all servers

Worked with Systems Support Technician to ensure seamless integration for all end-user resources and needs.

10/2006 – 10/2007 PerceptIS, LLC. Cleveland, Ohio

Lead Technical Analyst – Desktop Support Services

My duties and responsibilities focus on providing helpdesk, desktop (both Windows and MacOS), server, and network services to clients as assigned, primarily as part of the

Quick Response Team (QRT).

Coaching and assisting in supervising QRT analysts.

Monitoring QRT performance to ensure service delivery.

Participating in developing and implementing new processes, tools, and services and in deploying QRT services to new clients.

11/2003 – 10/2006 PerceptIS, LLC. Cleveland, Ohio

Manager – Desktop Support Services

Managed 20 – 25 Tier 2 technical support staff for all PerceptIS clients in greater Cleveland area to include management of the Weatherhead School of Management Help Desk.

Monitored QRT performance to ensure high quality service delivery.

Screened, interviewed, and trained part-time and full-time employees for the Desktop Support Services group at Case.

Prepared Statements of Work contracts based on client’s support needs.

11/2001 – 11/2003 Case Western Reserve University Cleveland, Ohio

Specialist II

Provided Tier 2 technical support for University computers (both Windows and MacOS) and peripherals.

Completed appropriate paperwork and electronic databases related to work tickets, sales agreements, charge forms, and repairs.

Screened, interviewed, and trained student employees for the Technical Support group at Case.

Managed Weatherhead School of Management Help Desk 2002-2003

6/2000 – 11/2001 Bowling Green State University Bowling Green, Ohio

Communications Technician II

Work as a Help Desk Technician in our Technology Support center assisting clients with technology related problems over the phone and through walk-in service.

Scheduled delivery and setup of desktop computers.

Delivered desktop computers to include configuration for clients’ needs.

Continued to troubleshoot and repair computer equipment on an as-needed basis for the Hardware Support Group.

Facilitate mail-in repairs on Apple warranted equipment.

Designed an internal webpage for use by the Technology Support Center.

11/1992 - 6/2000 Bowling Green State University Bowling Green, Ohio

Communications Technician II

Installed, maintained, and repaired University owned, leased and eligible individual microcomputers (both Windows and MacOS) and peripherals.

Completed appropriate paperwork and electronic databases related to work tickets, sales agreements, charge forms, repairs, and letters, which accompany defective hardware sent out for repair.

Assisted in the training, technical support and supervision of student staff in the Hardware Support Group.

Responsible for ordering all repair parts and the outsourcing of repairs for the Hardware Support Group from 1993-2000.

7/1989 – 7/1995 U.S. Army National Guard Toledo, Ohio

7/1986 – 7/1989 U.S. Army Augsburg, Germany

5/1992 - 11/1992 Bowling Green State University Bowling Green, Ohio

Electronics Technician I

(Permanent Part-time 30 Hours)

Installed, maintained, and repaired University owned, leased and eligible individual microcomputers (both Windows and MacOS) and peripherals.

Completed appropriate paperwork and electronic databases related to work tickets, sales agreements, charge forms, repairs, and letters, which accompany defective hardware sent out for repair.

7/1989 – 7/1995 U.S. Army National Guard Toledo, Ohio

7/1986 – 7/1989 U.S. Army Augsburg, Germany

EDUCATION 2006 Dell Technician Certification US-Ohio-Cleveland

Certification

Dell Optiplex Desktops

Dell Latitude Laptops

Covered the troubleshooting and repair of Dell computer equipment.

2004 HDI – Help Desk Certification US-Ohio-Cleveland

Certification

Course contained material necessary for successfully completing the HDI – Help Desk Analyst Certification test.

1995 IBM Service training US-Ohio-Bowling Green

Certification

Included the IBMPS/2 Micro Channel Models Service, Warranty Support and PS/Valuepoint Service, Thinkpad Service, PC Server Service, and PC Server 500 Service training courses on troubleshooting and repair of the listed computer equipment.

1995 IBM Service training US-Ohio-Bowling Green

Certification

Included the IBMPS/2 Micro Channel Models Service, Warranty Support and PS/Valuepoint Service, Thinkpad Service, PC Server Service, and PC Server 500 Service training courses on troubleshooting and repair of the listed computer equipment.

11/1994 Apple Macintosh Service and Tools and Apple Monitor Course US-Illinois-Chicago

Certification

Course included the use of Apple diagnostics and tools for the reparation of Apple Computers and Apple Monitors.

College Work

Bowling Green State University

US-Ohio-Bowling Green

1989-1998 Bowling Green State University

Completed 97.0 credit hours towards a Bachelors Degree in Electronics and Computer Technology and a Bachelors Degree in Computer Science

Contact this candidate