Desktop Support Engineer
Resume:
BENJAMIN JUNIE CAMPFIELD
*** ******** ***. *********, **. 06615 • Cell 203-***-****
**************@*****.***
SUMMARY
Hardware supported: HP BL Server Blades, Dell Latitude laptops and Dell Optiplex desktops and XT2 tablets, HP 2730 and tablet laptops, IBM/Lenovo desktops and Laptops, HP Laserjet and Deskjet and Lexmark 900 printers, HP and Panasonic scanners. Additional experience in the financial service industry involving client services, transaction management, underwriting, risk analysis and origination. Strengths: detailed oriented, customer service, time management, interpersonal and teamwork skills. Software experience includes: Windows XP, Windows 7, Vista, NT, MS Office 2003, 2007 and 2010, Mac OSX and OS9, IE 6 and 7, Safari, Firefox, Netscape 8x and 7x, Outlook 2003, 2007 and 2010, Outlook Express 6, Lotus Notes, Macmail, Netscape Mail, Novell Client.
PROFESSIONAL HISTORY
United Technologies – Sikorsky Aircraft Stratford, CT. December 2011 to present
Support Technician
• Provided 2nd level support and troubleshooting of all WAN, LAN, and remote systems.
• Installation and updating of software.
• Break-fix of all Dell laptops, desktops and HP printers.
• Resolution of issues related to Windows 7, Windows XP, Internet Explorer and MS Office 2007.
• Seat cabling to switch and data jacks in wiring closets for port assignments.
• Configure security settings or permissions for users and groups.
• Management of ticketing queue within Remedy Tracking System.
• Use of SEP to troubleshoot virus related issues.
• Configuration of Wyse Terminals due to system failure.
• Archive and transfer user data to machines ready for deployment.
• Coordinate and monitor troubleshooting to isolate and diagnose system problems.
Purdue Pharmaceuticals
Support Technician Stamford, CT. September 2008 to June 2011
• Manage group policy, machine and user accounts within Windows Server 2003 Active Directory.
• Set technical priorities, standards and procedures and provide expertise in the area of computer technology, business processes, application development, project quality, systems validation.
• Resolve software and hardware level 2 requests with Root Cause Analysis methods for more than 2000 end-users.
• Server management and monitoring with Microsoft Operations Manager.
• Software installs and updates.
• Strong use of interpersonal skills in a team environment while working with Level 1 & Level 3 engineers.
• Customize machines and migrate end-user data, applications and printer mappings.
• Provide support for WAN, LAN and remote systems.
• Support and manage video conferencing connections to remote sites.
• Perform scans using SEP anti-virus for potential threats.
• Analyze, log and track software and hardware network connectivity issues and peripheral devices.
• Manage the configuration and performance management of all PC systems and telecommunications.
• Provide the implementation and management support of computing infrastructures and applications within the Purdue IT environment, along with the support of Blackberry issues.
Pepperidge Farm Norwalk, CT. March 2008 to July 2008
Desktop Support Technician
• Level 2 support for IBM/Lenovo Hardware, Lotus Notes, Microsoft Office 2003 environment.
• Maintained all corporate HP Laserjet Black & White and Laserjet Color printers.
• Configured and troubleshoot Juniper’s Network Connect VPN Client on all corporate laptops.
• Manage and create Active Directory Groups to organize deployment of SMS packages.
• Managed computer accounts in MS Active Directory for domain control and global policy.
Cablevision Shelton, CT. October 2007 to March 2008
Network Support Representative
• Troubleshoot Level 2 calls from customers who are using supported software/hardware.
• Guiding and educating customers through established troubleshooting procedures while providing the highest quality of customer service.
• Support issues relative to USB driver installs, browser configurations, IP Addressing, DHCP Server issues, TCP/IP, download and upload speeds, email client account setup, Rf Signal & Connectivity and client side issues.
IMC Consulting Bridgeport, CT. May 2006 to 2008
Desktop Support Technician
• Perform software/hardware installs.
• Installation and configuration of Windows XP, desktops, laptops and printers.
• System upgrades and maintenance including replacing hard drives, NIC cards and memory upgrades.
Countrywide Home loans Shelton, CT. July 2005 to September 2007
Account Executive
• Interviewing prospective borrowers and analyzing and determining their needs.
• Communicating products/pricing programs.
• Performing follow-up activities and ensuring loan programs consistently meet fundamental underwriting standards.
The Clayton Group Shelton, CT. 2003 to 2005
Transaction Manager (2004 – 2005)
• Assist client and sellers with loan funding.
• Daily contact with sellers and loan custodian from initial lock to final funding approval.
• Elaborate on underwriter conditions.
• Accurate explanations of stipulation clearing and expediting exception approval when necessary.
• Collect wire funding information.
• Maintain a positive relationship with all sellers with outstanding customer service.
• Validate that due diligence is performed accurately and efficiently
Resolutions Specialists/Underwriter (2003 – 2004)
• Underwriting and due diligence analysis of sub prime and “A” quality mortgage loan portfolios prior to securitization.
• Loan resolution clearance.
• Analyze collateral value, credit risk, regulatory compliance (HOEPA, state and local laws), potential fraud, and adherence to lender guidelines.
Bristol Meyers Squibb Stamford, CT. 2001 to 2002
Computer Support Services
EDUCATION
Associate’s Degree, General Studies
Housatonic Community College, Bridgeport, CT.
Cisco Network Academy Program Certificate
Norwalk Community College, Norwalk, CT.
Computer Repair Technician Certificate
Housatonic Community College, Bridgeport, CT.
B.S., Business Administration / Computer Information Systems - Pending
Post University, Waterbury CT.
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