Customer Service College
Resume:
Alyssa Fleck
Syracuse, N.Y. 13202
******.*****@*****.***
Education
State University of New York at Plattsburgh Plattsburgh, N.Y.
B.A. in Magazine Journalism and B.S. in Hotel, Restaurant and Tourism Management May 2011; 3.06 GPA
Griffith College Dublin Dublin, Ireland
Study abroad program, fall 2010
Work Experience
The Press-Republican Plattsburgh, N.Y.
Freelance reporter, January 2008 to May 2011. Previous position held: reporting intern.
• Filed one to two feature or hard news stories per shift, updated police blotter frequently
Chatham Bars Inn Chatham, Mass.
Full-time, paid intern, June-August 2010.
• Supervised a staff of five to 10 housekeepers at a Leading Hotel of the World
The Rhinecliff Hotel Rhinecliff, N.Y. Barista/waitress, May to August 2009.
• Opened café daily, served breakfast to guests, worked banquets, ran food, back-waited
Barns & Noble Booksellers Kingston, N.Y.
Café employee, October 2003-January 2008
• Opened and closed café, prepared baked goods and beverages, worked register, all with high
emphasis on customer service
Field Experience
Cardinal Points, SUNY Plattsburgh student-run newspaper Plattsburgh, N.Y.
Managing editor, June 2009 to May 2010. Previous positions: news editor, associate news editor, staff writer
• Managed editorial organization and ran day-to-day operations of the paper, which was inducted
into the Associated Collegiate Press Hall of Fame in 2010, named an ACP Pacemaker finalist in 2007
put¬ting it in the top 55 college newspapers in North America and named an All-American
newspaper by the ACP in fall 2008, spring 2009 and fall 2009
• Assigned stories, planned and designed pages for an eight-page section and managed a staff of 12 to
15 writers as news editor
Ulster County Tourism Kingston, N.Y.
Marketing intern, May to August 2009.
• Helped redesign website, managed social networking sites, distributed brochures, completed daily
office tasks including managing phone lines and assisting tourists
Computer Skills
MICROSOFT Word, Powerpoint, Excel
ADOBE InDesign, Photoshop (CS through CS5)
Professional Development
Plattsburgh State Media Inc.
Board of Directors voting member, January 2008 to May 2010.
Contributed to discussions on financial and administrative decisions for the non-profit corporation
Media Conventions
• New York Press Association Spring Convention in Saratoga Springs, N.Y., April 2010
•National College Media Convention in Austin, TX, Oct. 28 to Nov. 1, 2009
•National College Media Convention in Kansas City, MO, Oct. 29 to Nov. 2, 2008
• National College Summer Journalism Workshop in Washington D.C, July 31 to Aug. 3, 2008
Volunteer Work
Collier Seminole State Park
• Participated in Alternative Winter Break program through SUNY Plattsburgh in order to volunteer
my services toward conserving the native wildlife in Naples, Fl.
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