Customer Service Manager

KALYN R. PANNELL

*** ***** *** ** *** **, Castalia, Ohio, 44824

419-***-**** • ***********@*****.***

Career Objective

To obtain a challenging position that will utilize my skills and experiences and which will also provide me with the opportunity for growth and advancement.

Professional Summary

Highly experienced Customer Service professional, able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening, oral and written communication skills. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

PROFESSIONAL EXPERIENCE

Castalia Market • Castlaia, OH 44811 • August 2011 – February 2012

Position Held: Cashier, Floor Duties

Position Description

• Provided customers with outstanding services and assisted them in solving their queries, doubts.

• Created a friendly/positive impression at the checkouts.

• Refill supplies and shopping bags and controlled cash box balances.

• Processed transactions quickly and efficiently.

• Educated the customers about new schemes and promotional activities that can be beneficial for them.

• Maintained registers and all books related to cash transactions and kept them up to date.

• Updated the database regularly by documented all the transactions manually in the registers as well as the computer system.

• Monitored all the cash reserves and ensured that there are adequate cash reserves in all stations and stocks.

• Maintain a friendly and cordial relationship with the customers by greeting them and assisting them with every issue.

• Observed security procedures.

Kalahari Resort • Sandusky, OH 44870 • March 2010 – June 2010

Position Held: Banquet Server

Position Description

• Must be familiar with and adhere to all liquor liability laws.

• Must attend all designated pre-meal meetings.

• Walk all pre function areas and meeting rooms at the beginning and conclusion of your shift and write out any necessary work orders. Ensure that the facility is top condition.

• Directly responsible for the cleanliness and repair of service equipment and storeroom.

• Perform all Banquet sidework as designated by the Banquet Captain.

• Follow directions of Banquet manager.

• Efficiently and properly perform all service standards.

• Attend to all needs of the guests during functions and function related duties.

• Maintain a professional appearance and mannerism.

• Assist with set-up of tables, linens, chairs, etc, for full service of banquet events

• Maintain positive and professional attitude

• Complete all other assigned duties when necessary

• Maintain clear and open communication between all staff members for overall event.

• Follow Health and Safety practices at all times.

Dollar General • Alvin, TX 77511• March 2008 – January 2009

Position Held: Cashier, Floor Duties

Position Description

• A cashier at Dollar General provides customer service and operates the cash register.

• Customer service duties include greeting guests, directing guests to products, and providing product knowledge.

• Cashier scans items, processes payments, provides change, and bags items.

• Dollar General cashiers also perform other job duties, such as unloading deliveries, stocking shelves, and cleaning the store.

References

Daniel Brummitt Tawna Patrick Duane Cyr

Cell: 419. 217.4205 Cell: 419-***-**** Cell: 419-***-****

Relationship: Friend Relationship: Friend Relationship: Friend

Years Known: 5 Years Known: 20 Years Known: 12

EDUCATION

GED, Bellevue Sr. High School, Bellevue Oh 44811

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