Distance Learning Specialist\Customer Service Coordinator

**** ***** **** ******

Apartment ***

Arlington, Virginia 22201

Phone: 703-***-****

************@*****.**

Patricia Anderson

profile

Performance-driven, dependable, accurate and reliable employee with 13 years of experience in an education network. Experienced in dealing with a variety of people.

main strengths

•Strong organizational and detail-oriented skills

•Exceptional ability to work under stress with accuracy and commitment, capable of managing competing priorities while staying focused on critical activities

•Widely recognized as a very good team player with positive, can-do attitude

•Strong work ethic

•Ability to pay attention to detail and work independently

•Well regarded for interpersonal, written, and verbal communication skills

professional experience

Arlington Public Schools August 1995 - Present

Electronic Classroom Specialist

•Performs a variety of classroom tasks working with high school students, provide instructional and technical support to Electronic Classroom teachers, manage and facilitate courses offered to outside providers of distance learning courses [over satellite, video, Internet, and phone communication], and manage the electronic classroom

•Successfully fulfills a variety of administrative duties [e.g. take daily attendance using an automated program; manage course components; monitor fax communication; mail and/or fax all materials to instructors participating in the Electronic Classroom program

•Troubleshoots computer hardware, software, and audio and video equipment

•Extensive application development using MS Office, Page Maker, Photoshop (Mac and PC)

U.S. Customs Services January 1994 –July 1995

Microcomputer Specialist

•Provided technical support to the Customs Staff Development Center by operating and maintaining equipment

•Designed and distributed a directory of available teleconferencing sites for use by U.S. Customs management in field communications

•Assisted with the quality assurance steps used in preparing computer-based training courses

related experience

FedEx Kinkos August 2004 - Present

Customer Service Coordinator

•Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision

•Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers

•Handles customer issues

•Assists in the training of center team members

•Performs multiple tasks at the same time, using automatic equipment capabilities

•Troubleshoots routine equipment problems

•Collates, sorts and organizes customer orders

•Operates photocopy, binding and other auxiliary equipment

•Operates the Point of Sale terminal (POS), handles money

•Performs daily close-out procedures on POS

•Prepares bank deposit slips

•Performs administrative duties, including ordering supplies

•Provides notary service

•Directs work of other team members. Performs duties with only minimal supervision by center manager. Must defer decisions involving changes in center procedures to center manager

education

Northern Virginia Community College

Magna Cum laude with a GPA of 3.6

Associate of Computer Information Systems Degree: Microcomputer Specialist

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