Customer Service Manager
Resume:
Michael L. Toscano
**** **** *******, **** ***** Gardens FL 33418
************@*******.***
Education
Patchogue Medford High School, New York Graduated 2005
International Sports Science Association Currently Enrolled
Experience
Estee Lauder Beauty, P&G Prestige, L’Oreal, Coty, Elizabeth Arden
Freelance Makeup Artist & Fragrance Specialist 08/2009 – Current
• Performed product demonstrations of skincare, makeup, and fragrance
• Assisting customers, employees and provided detailed product knowledge
• Worked closely with Account Executives on special events and promotions.
• Proactively seeking opportunities to recommend creative strategies and participate in special events
Palm Beach Centennial
Event Office Coordinator 03/2011 – 5/2011
• Assist Event Managers in all aspects of the event process
• Greet Office Visitors & Volunteers
• Answer phone inquires, transfer incoming calls, and serve as primary e-mail contact for general event vendors
• Supervision of event volunteers in conjunction with Site Manager
• Help maintain and organize office supplies for event office
• Assist with the organization and maintenance of event material samples and archives
• Performed proofreading of documents and created materials for presentations
Dinkenga Film Productions & Bright Blue Sky Productions – “Stuck!” 05/2009 – 05/2009
Script Supervisor & Director’s Assistant
• Maintain continuity and monitor basic scene elements (wardrobe, makeup, etc)
• Observed actor placement within scenes, read lines between takes with actors.
• Oversee the rest of the film production crew and adhering to a schedule and budget.
• Demonstrated excellent organizational skills in note-taking and distribute script changes to the cast and production personnel
• Assisted director with prop management and confirming locations and publications
Dillard’s, Jensen Beach FL 05/2006 – 08/2009
Counter Manager – Dior
• Performed product demonstrations of skincare and makeup.
• Commitment to building customer relationships and loyalty through personal interaction and maintenance of a client file.
• Achieve sales goals while displaying courteous, knowledgeable and professional customer service
• Supporting selling effort by maintaining counter through stock replenishment and good housekeeping procedures.
• Proactively seeking opportunities to recommend creative strategies and participate in special events
• Trained new employees, and built strong customer relations through follow-up and promotions.
• Worked closely with company executives and representatives
• Provided visual promotional material for department, cosmetic-line events
Patchogue-Medford Library, Patchogue NY 09/2003 - 09/2005
• Adhering to library policies and procedures. And assisting in opening and closing procedures.
• Ensure correct shelving order of assigned section of library as well as maintaining appearance.
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