Maintenance Human Resources

Office Administration * Web Document Creator

Office Administrator with specific skills in identifying inefficiencies and creating processes to reduce time and cost and increase accuracy. Experienced and skilled creating and maintaining documentation for websites and databases. Customer-focused and detail oriented, recognized by employer several times with “Support and Inspiration”, “Lift”, and “Gaining Altitude” certificates for going above and beyond requirements.

Technical Skills:

Type 84 wpm, alpha-numeric 197 kpm, 10-key 11060 kph

Extensive knowledge of Adobe Acrobat, Microsoft Excel, Power Point, Word and FrontPage

Proficient in Hummingbird, Microsoft Access and Visio

Knowledgeable in modifying and updating HTML and Visual Basic code

Professional Experience

Northwest Airlines, Inc. / Delta Air Lines December 1996 to December 2011

Technical Analyst, Technical Publications July 2006 to December 2011

Compiled and input changes to technical maintenance manuals using AMDS/S1000D, XML and Adobe Acrobat Professional and reviewed changes with stakeholders for approval

Created centralized website incorporating departmental resources and contact information for internal and external customers

Created employee database in Microsoft Access

Using MS Access, created a process to identify past revisions of complex graphics for wiring diagrams which saved hundreds of hours of manual work and increased accuracy.

Support Associate, Stores (warehouse) January 2001 to July 2006

Filled parts orders to outlying stations for overnight aircraft maintenance

Researched problem of parts delays, identified issue and recommended potential solutions

Repaired Human Resources Access database using Visual Basic Editor which improved accuracy and facilitated updating data

Extensive work with procedural manual revisions

Created a Dangerous Goods website using Microsoft FrontPage to centralize information for shippers at all stations to comply with FAA regulations

Created a manual to assist in training other Support Associates

Work Control Associate, AMO (Temp) July 2000 to January 2001

Reviewed all Tech/Inspection work for correct signoffs, checked other WCA work, checked packages for completion before closing aircraft maintenance visits

Worked 10-6 shift to cover vacancies on 1st and 2nd shifts

Administrative Associate, Warranties October 1999 to July 2000

Provided office support for 12 Warranty Claims Analysts including: word processing, answering phones, excel workbook creation, data entry, filing, report creation and submission, tracking loan units from vendors, maintaining access database with warranty claim information

Administrative Associate, Line Maintenance Operations November 1997 to October 1999

Secretary to the Director of Line Maintenance - MSP

Office support responsibilities including: maintaining personnel files, OJI reports, monthly reports to OSHA & SHEM, faxing, sheduling meetings, coordinating movement of new employees with their former department and performed timkeeping duties for 425 Technicians during the Pilot's strike in 1998

Support Associate, Property & Excise Tax February 1997 to November 1997

Maintained records of the property and excise taxes the airline pays

Tracked liquor sales on flights to calculate taxes owed

Requested and delivered checks to pay taxes, with checks for property taxes in Minneapolis and Detriot often in excess of one million USD

Transcribed dictated legal documents from the Tax Attorney

Filed revisions in the Law Library.

Analysis Associate, Agency Audit & Fraud December 1996 to February 1997

Reviewed tickets created by travel agents to identify violations to Northwest’s rules. Created debit memos to agencies explaining discrepancies with airline rules and requested payments for violations, which could range from $5.00 to $5,000.00.

Schad Tracy Signs

Receptionist February 1996 to January 1997

Entered installation and repair data for maintenance on customers’ lighted signs

Contracted maintenance in other cities and states for repair and/or installation of signage

Coordinated meetings and processing contract paperwork for new customers

Worked with the company’s graphic designer on landlord requirements and specifications

Worked at NWA during day and in evening spent a month training replacement on my own time

Education

A.A.S., Dakota County Technical College, Expected completion in August 2012

Major in Individualized Studies with a focus in Marketing

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