Manager Customer Service

William Dale McMurtry

P.O.Box **

Reed, KY *****

Profile

Seeking employment where I can use my 16 years of management, 22 years of computer skills, and 22 years of customer service skills to better myself, the company, and other employees

Experience

shift manager, pizza hut, henderson, ky-- 06/2010- present

Supervise team members on a given shift

Operate cash register

Handle customer issues

Daily paperwork

Banking

Coaching and counseling team members

Route Supervisor, allied waste; evansville, in — 2/2010- 5/2010

Supervised up to 20 employees

Routing

Scheduling employees

Counseling and Coaching employees

Training

Accident investigations

Handling customer’s complaints, compliments, and claims of damage to property

Route Supervisor, Allied Waste; Nashville, TN — 11/2005- 2/2010

Supervised up to 40 employees

Route Editor Plus

Routing

Scheduling employees

Counseling and coaching employees

Training

Accident investigations

Handling customer’s complaints, compliments, and claims of damage to property

Communicating with city and government officials

Accounts Manager/ Operator, J.E. McMurtry Disposal; Nashville, TN — 6/1988- 11/2005

Maintained up to 3,500 customer accounts on the computer system

Maintained computer system by adding and deleting programs as needed

General Accounting

Banking

Routing

Drafting proposals for new service request from city officials, HOA’s and businesses

Advertising

Operating residential solid waste equipment

Communicating with city officials

Lead Operator, city of Millersville; Millersville, TN — 5/2004- 11/2005

Operated automated solid waste truck on designated route

Operated grapple truck to pick up bulky waste and limbs

Operated residential rear loader as needed

Serviced all solid waste vehicles

Delivered residential trash carts to residents as needed

Store Manager, Dollar General; Nashville, TN — 10/2002- 4/2004

Managed daily store operations

Managed up to 10 store employees on 2 shifts

Hiring, training, coaching, and counseling employees

Scheduling employees

Store presentation

Merchandising

Ordering and receiving store inventory

Inventory control

Merchandise and cash theft investigation

Banking

Daily balancing of cash registers

Store Manager, Circle K; Nashville, TN — 8/2000- 1/2003

Managed daily operations of a convenience store

Managed up to 8 store employees on 2 shifts

Hiring, training, coaching, counseling, and terminating employees

Scheduling employees

Store presentation

Merchandising

Ordering and receiving store inventory

Inventory control

Merchandise and cash theft investigation

Banking

Daily balancing of cash registers

Store Manager, Kimbro Oil Company; Nashville, TN — 11/1995- 8/2000

Managed daily operations of a convenience store

Managed up to 10 store employees on 3 shifts

Hiring, training, coaching, counseling, and terminating employees

Scheduling employees

Store presentation

Merchandising

Ordering and receiving store inventory

Inventory control

Merchandise and cash theft investigation

Banking

Daily balancing of cash registers

Education/ Training

Stratford High School, Nashville, TN — Diploma, 1988

OSHA Solid Waste Collection Safety Training, Millersville, TN — 2004

Route Editor Plus, Allied Waste, Houston, TX — 2009

Garbage 101, Allied Waste, Indianapolis, IN — 2010

Awards

Kimbro Oil Company

Believe to Achieve Pin — Awarded to individuals who continue to set and achieve those goals — 1997

Attitude Pin — Awarded to individuals who have an outstanding attitude towards customers and fellow employees — 1999

Circle K

Dusty Rhodes Award — Given to store managers who achieve outstanding sales, cash, and inventory audits over a 3 month period — 2001

Allied Waste of Nashville

Service Appreciation Award- Awarded for constant, outstanding service to customers and employees as well as being a role model to others — 2009

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