Customer Service Manager

Judy Leigh Erdman

*** **** ******

Elyria Ohio **035

Cell 440-***-****

******.****@*****.***

Background Summary:

- Extensive experience in facilitating operation procedures, respond to customer complaints, resolve problem elements, interact with credit department, account adjustments, delivery control and flow.

- Dedicated, resourceful, organized and decisive individual.

- Able to successfully maintain multiple accounts.

- Demonstrated skill in supervising, motivating and scheduling personnel.

- Handle multiple tasks concurrently and set fast-paced priorities

- Experienced in problem resolution

- Proven ability in the provision of sales supports service.

- Exceptional communication/interpersonal skills

- Microsoft Windows, Outlook. JD Edwards, AS400 Programs.

Experience:

2000 - 2009 Trevarrow Inc.

Customer Service Rep.

Order Entry, Assist in Product Training. Answer Phones.

1995 - 2000 Americo Wholesale Plumbing Supply, Cleveland Ohio

Customer Service Manager.

Customer service/satisfaction, warranty problems, control delivery flow

1994 - 1995 Brookstone Stores, Cleveland, Ohio

Assistant Manager

Service Customers, set up sales Displays.

Hire,train counsel sales staff.

1991 – 1994 Cargo Express Stores. Rocky River & Elyria Ohio

Store Manager

Hire, train, supervise and schedule employees to meet payroll budget

1979 – 1990 Higbee’s Department Store. Elyria, Ohio

Department Manager

Hire, Train, schedule, supervise staff

Coordinate Merchandise levels with buyers and divisional Manager

Education/Training:

Higbee’s Management Seminars on Hiring and Counseling Staff

Lorain County Community College, Elyria Ohio

Elyria High School, Elyria, Ohio

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