Sales Customer Service

Sonali Rajput

612-***-**** *** Spruce Lane, Glen Ellyn , IL - 60137 ****************@*****.***

Professional Summary

Dynamic and results-driven Sales/Marketing Professional seeking sales oriented position in a retail sales or distribution business. A tech savvy, assertive, collaborative solution finder with a passion for serving clients and helping them succeed. Specifically:

● Demonstrated ability to achieve results through building strong professional relationships

● Dedicated to superior customer service with high sales producer – consistently exceeds goals

● Proven record of managing complex/multiple projects successfully with deadlines

● Strong team leader able to set high standards and motivate others to excel

● Expertise in client relationship/cost control management and negotiation skills with proven results

Professional Experience

Veggiefest Chicagoland Naperville, IL

Client Servicing Coordinator Jan 2009 – Current

● Provide marketing promotional support -develop/formulate customer driven strategies to accomplish key objectives and building long term professional relationships.

● Successfully managing/handling customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries

● Preparing, generating and distributing request/enquiry acknowledgements and daily reports to appropriate personnel

● Maintaining the records of clients needs/comments and making valid recommendations to the management - implementing the set policies to ensure customer satisfaction

● Processing discounts/exchanges, refunds, coupons or other offers relating to their purchase of merchandise

● Manage clients complaints in politely and satisfy their needs with goal to build long term professional relationship

● In charge of inventory and keep stock list up to date with appropriate item codes and listings and placing order accordingly – making recommendations as per top sales items

● Administer marketing catalogue/collateral and work closely with graphics team to design logos and items

● Recommending strategies and communicate the needs of customers to other members to ensure the understanding of clients challenges and goals

● Handling Marketing/advertising collateral, display signage aligning with company policies and branding

● Generating excel reports for sales budget / weekly sales results and business pipeline

Skills used: Strong client relationship management/Interpersonal skills, Excel, Word and Access and lotus notes.

United Health Group Minnetonka, MN

Marketing Coordinator March 2008 – Dec. 2008

● Provided Communications support to SVP, Marketing Communications and team: Managed/organized quarterly All Employee Meeting, interacted successfully with business clients for their specific business needs; connecting thousands of UHG employees in remote UHG office locations in a live video setting/WebEx.

● Successfully managed online/e-mail web responses, maintained social media websites-handled online queries, updated/posted online content on daily basis, sending mass distribution email blasts and management of various internal communications projects impacting employees.

Accomplishments:

● Able to sustain long term client relationship and generated new accounts

● Implemented cost effective strategies for: promotional give a ways for customers and promotional packages

● Successfully developed sales presentations and presented to clients resulting sales

Invensys Software Inc. Lake Forest, CA

Client Services Specialist May 2005 – Nov. 2007

● Responsible for managing all activities associated with Marketing/sales and customer relationship management, resolving customer’s complaints and providing them professional customer services.

● Oversaw sales representative alignments, corporate account fee calculation/distribution, and product catalog.

● Developed cost reduction and gross profit acceleration system for slow-moving product, increasing sales 54%.

● Pro-actively implemented a tracking mechanism that helped automate and streamline overall follow up process.

● Identified a pre-sales database tracking approach that helped boost customer participation, or response rates by 10%.

● Planned and Implemented marketing communication activities including collateral design, print publishing, online advertising, email blasts, direct mail and maintaining brand consistency of corporate identity through all projects.

Education

Bachelor of Science in Business Management/Marketing

University of Phoenix; Lake Forest, CA, 2006

Technical Skills

MS Office Suite: Outlook, Word, Visio, Excel, PowerPoint & Access, Lotus Notes, Adobe Standard 09, Photoshop and HTML

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