Administrative/Support

Josephine Rivas

*** ********* ****** ~ Ridgewood NY 11385 ~ 917-***-****,

E-mail: **************@***.***

Objective: To obtain a position that will enable me to utilize my experience, knowledge and skills with an opportunity for growth.

Skills Bi-lingual (Spanish/English), Computer Literate with excellent Data Entry skills, Proficiency in Microsoft Office XP, i.e. Microsoft Word, Excel and Outlook , Internet savvy, Keyboarding 55 wpm, Data Entry 10,000 key strokes per hour.

Experience:

2002 – 2010 Samaritan Village, Queens, NY

Supervisor of Welfare Funding

• Tracked and maintained client eligibility, prepared, organized, and reconciled monthly billing on excel spreadsheets.

• Recorded and tracked all incoming receivables

• Updated, organized and maintained confidential client files – including tracking of disposal suspension periods and preparation for shredding of documents.

• Trouble-shot problems with HRA/STARS program,

• Fair Hearing Liaison, submitted monthly reports, supervised Welfare Clerk and volunteers.

• Provided Clerical support to the Director of Client Benefits and covered for the department.

• Sorted and prioritized all incoming main and act on problems.

1997 – 2002 Palladia, Inc. New York, NY

Billing Specialist/Entitlement Specialist

• Interviewed clients to determine eligibility and process applicants for Public Assistance (NY and outer county), prepared weekly census, monthly billings and collections, interacted with HRA STARS program

• Updated, organized and maintained confidential client financial and clinical files – including tracking of disposal suspension periods and preparation for shredding of documents.

• Screened phone calls and routed all correspondence to appropriate staff.

• Ordered office supplies

1995 – 1997 Jericho Residence New York, NY

Manager /Receptionist

• Answered multi-line telephone.

• Tracked and maintained resident attendance, sorted and routed correspondence for all residents and staff, inspected all fire exits and coordinated fire drills.

1990 – 1994 New Electronic Co. New York, NY

Receptionist

• Responsible for front desk operations, monitoring telephones.

• Greeted all staff and customers. Read blueprints.

Education:

2004 Career & Employment Services (Office Specialist/Computerized Bookkeeping)

2002 HRA STARS (Certified)

1996 ICD New York, New York, NY, Data Entry (Certified)

1994 IBM Training Center, NY, NY Secretarial Studies (Certified)

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