Customer Service Sales

Chanel Mixon

**** *. ******* *******, ** ***** *********@*****.*** 773-***-****

Qualifications Summary

Highly personable Customer Service Professional with experience in cash handling, delegating tasks, and meeting and exceeding monthly sales goals within the banking industry.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional service, leading to increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Profound ability to handle a fast-paced, varied and busy work environment.

Professional Experience

Fifth-Third Bank – Chicago, Illinois

May 2011 to Present

Lead Customer Service Representative

Responsible for providing excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.

• Maintain a position of trust and responsibility by keeping all customer business confidential.

• Have a developed rapport with the customer base by greet/or use of name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution while display a caring attitude.

• Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.

• Handle cash withdrawals and check signing approvals.

• Maintain balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.

• Consistently meet or exceed sales referrals as set by management.

TCF Bank – Alsip, Illinois April 2009 to August 2009

Bank Teller/Sales Associate

Responsible for greeting and providing excellent customer service while obtaining maximum sales results

• Perform Bank Teller functions including, but not limited to; accurately process, closely verify and promptly key all transactions in a manner which maintains TCF standards.

• Promote, sell, and refer TCF products and services to customers.

Chanel Mixon Resume- Page Two

Professional Experience, continued

• Balance cash register with the total sales recorded.

• Meet monthly sales goal on new accounts and referrals.

• Initiate and open new accounts.

• Answer inquiries regarding checking and savings accounts and other bank related products.

• Provide appropriate information on regulations and policies.

Starbucks – Chicago, Illinois

March 2008 to November 2008

Barista

Provide excellent customer service to customers while serving each one a great cup of coffee and assisting the management team with upkeep of the store.

• Process customers’ orders; collect payment for goods and services, make change, and issue receipts.

• Prepare and serve coffee and other drinks.

• Trained new employees in all store procedures.

• Maintain cleanliness of the store environment and equipment.

• Ensure food safety standards are met.

• Recommend product and process improvements.

• Ensured high standards of customer satisfaction and service.

Education and Training

September 2011 to Present Chicago State University – Chicago, Illinois

• Major: Health Administration

• Expected Graduation Date: 09/2013

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