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Manager Sales

Oxford, MS
August 09, 2012

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Gregory W. Gowen ____________________________________

Oxford, MS



The University of Mississippi Oxford, Mississippi

Master of Business Administration May, 2011

The University of South Alabama Mobile, Alabama

Bachelor of Business Administration May, 2008

Major: Entrepreneurship


Charter Medical, LLC Oxford, MS & Greenville, MS

March, 2011 to Present

Director of Operations

• Responsible for the management of multiple location operations

• Assists in acquisitions due diligence and integration

• Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff

• Implements and maintains procedures and controls in compliance with company policies to ensure the effective operation and management of all functional areas of the operations

• Ensures operational procedures comply with federal, state, local and accreditation requirements

• Monitors operating expenses and revenues in order to meet established budgeted goals and projected growth revenues

• Identifies and resolves reimbursement billing / payment problems with Medicare/ Medicaid and all payors as necessary

• Supports the business development effort by assisting in the development of budgeted sales goals

• Also support business development through sales calls, contract proposal development and relationship management

• Coordinates the implementation of new programs

• Works with the key functional leaders within the organization to determine capabilities to support new product offerings

• Determines appropriate operational staffing levels for effective business operations

• Created and maintained company website

Charter Medical, LLC Oxford, MS

January, 2009 to March, 2011

Operations Manager

• Controlling cash flow through managing company policies of inventory control by planning and executing efficient delivery schedules

• Managing patients supplies to ensure their equipment works efficiently and effectively

• Monitoring patient product usage to ensure compliance

• Coordinating company efforts to institute compliance standards acceptable by The Joint Commission

• Managing product purchasing within company cash flow guidelines and usage history

• Tracking accounts receivables to ensure adequate cash flow

• Coordinates and supervises delivery activities

• Ensures compliance of policies and procedures for shipping, receiving and delivery

• Manages service center inventory to maximize inventory turns while ensuring inventory levels are maintained to meet business requirements

• Coordinates and follows up on vendor and patient returns, product recalls and damaged freight claims

• Administers pricing contracts with outside vendors

• Conducts periodic and annual inventories

• Conducts special studies to analyze staffing requirements, productivity opportunities and financial impact to prepared forecasts

Charter Medical, LLC Oxford, MS

June, 2008 through December, 2008

Manager, Business Development

• Strengthen referral source relations through understanding market needs and guiding management decisions to meet those needs

• Entered initial delivery ticket with appropriate demographic and billing information

• Monitored computerized reports to avoid delays in customer billing information

• Investigated type and level of insurance coverage to assess patient eligibility for the program

• Performed other related duties as directed by supervisor


• Three-year letterman on the University of South Alabama men’s golf team

• Three-time Sun Belt Academic All Conference honors

• Participant in the 2005 NCAA Regional Golf Tournament

• Member of South Alabama’s Sun Belt Conference Championship Team

• Three-year representative on the Student Athlete Advisory Committee

• Organized and supervised charity golf tournaments in 2009 and 2010

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