Customer Service Security

Monica S. Patrick

Objective

Law Enforcement Officer To apply my experience, specialized training and academic education in a law enforcement environment and strong and industrious organization. In pursuit of a mid level position with growth and advancement opportunities based on performance.

Profile

Over 6 years experience as a Correctional Officer Ability to direct complex projects from concept to fully operational status. Goal oriented individual with strong leadership capabilities. Tactful, highly motivated and detail directed problem solver. Proven ability to work in unison with staff, volunteers and offenders. Excellent team-building skills.

System Proficiency Knowledge of PC setup and installation as well as various peripherals, data entry and file updating. Intermediate user of all Microsoft Office programs. Experience in system-operations training and customer service.

Skills Summary

Successfully completed four weeks of basic correctional officer training as mandated by the Peace Officer Standard Training Council.

Completed two week course of Mental Illness/Mental Retardation management class.

Completed Mental Health physical intervention class.

Trained, supervised and evaluated incarcerated individuals by coaching improvement communication skills.

Managed and developed general population and mental health offenders into goal oriented cohesive civilians.

Resulted in multilateral staff achievements of work objectives.

Professional Experience

correctional officer II, Metro state prison DEcatur, GA 09/2009-11/2009

Maintained accountability of maximum security custody female inmates by conducting official counts, random census counts, issuing and maintaining a limited pass system and by supervising periods of open movement.

Prepared logs of written documentation, incident reports and daily inspection reports for legal and historical records.

Inspected keys, locks and security devices for signs of wear, tampering and other compromises to avoid security breaches and prevent escape.

Enforced institutional rules and standard operating procedures.

Correctional Officer II, CLAyton transitional center Forest pArk, GA 03/2008-09/2009

Maintained accountability of minimum security custody inmates by conducting official and census counts.

Supervised inmates in assigned housing units including but not limited to: conducting room inspections, supervised mass movements, meal services and yard recreation.

Transported inmates to and from employer while monitoring work performance.

Enforced rules, regulations and procedures governed by the Georgia Peace Officer Standard Training Council.

Correctional Officer II, Frank Scott State Prison Hardwick, GA 06/2003-03/2008

Maintained accountability of maximum security custody inmates by conducting official counts, random census counts, issuing and maintaining a limited pass system and by supervising periods of open movement.

Operated central control perimeter detection system.

Prepared logs of written documentation, incident reports and daily inspection reports for legal and historical records.

Inspected keys, locks and security devices for signs of wear, tampering and other compromises to avoid security breaches and prevent escape.

mental health technician, macon behavior hospital macon, GA 05/2006-03/2008

Managed youth patients with behavior disabilities.

Maintained control of patients while monitoring doctor visits, weekend outings and family visits.

Conducted searches of patients, their property and living areas for contraband and safety violations.

Other Professional Experience

Rivers edge behavior day treatment center – Macon, GA

Support Staff, 06/2002-05/2003

Education

central georgia technical college – Macon, GA

Criminal Justice Diploma 2002-2004

Southwest high school – Macon, GA

Academic Diploma 1998

Contact this candidate