Results Driven Professional

SPARKLE N. MALLORY

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EDUCATION

KELLER GRADUATE SCHOOL OF MANAGEMENT Chicago, IL

Candidate for Master of Public Administration Anticipated Graduation Date-June, 2012

Master of Business Administration April, 2010

Graduate Certificate in Information Security February, 2010

SOUTHERN ILLINOIS UNIVERSITY Chicago, IL

Bachelor of Science May, 2002

Major: Business Management

PROFESSIONAL EXPERIENCE

PITNEY BOWES Chicago, IL

Sales Executive March 2008 – July 2010

• Evaluated industry and product data to identify specific problems, significant factors, and trends for various businesses.

• Consulted clients on best practice methodology to streamline their production, automate their current document management practices; and perform process improvement actions.

• Partnered with cross-functional teams to maximize resources and deliver efficient and effective services.

• Managed sales forecasting activities and set performance goals accordingly.

• Analyzed markets to determine customer needs, volume potential, price schedules and competition to meet forecasted goals.

• Created proposals, conducted sales presentations, and facilitated product demonstrations to clients.

• Analyzed sales results and provided reporting on a weekly, monthly, quarterly and annual basis to assure current and future goal attainment.

• Resolved, monitored, and tracked customer complaints, and utilized information to implement process changes necessary to correct issues.

SELECTED ACCOMPLISHMENTS

• Reduced operational costs by an average of 15% for various clients.

• Earned Pitney Bowes Mail Stream Excellence Cash Awards 2008-2010.

ENTERPRISE RENT a CAR Bridgeview, IL

Branch Manager December 2002 - October 2007

• Directed all administrative procedures and analyzed financials that impact operational business decisions.

• Analyzed financial data and implemented effective solutions for cost and waste reduction measures.

• Identified emerging issues, trends, and opportunities to improve business and fulfill corporate goals and objectives.

• Executed the process of planning, coordinating, and monitoring spending budgets for multiple expenses.

• Formulated budgets based on staffing, equipment, and facility needs.

• Managed daily Accounts Payable and Accounts Receivable activities and reconciled inventory.

• Approved and managed implementation of process/procedure improvements.

• Supervised the quality assurance program for contract compliance consisting of monthly data processing audits.

• Developed and monitor long term plans and forecasts, and identifying drivers, trends & solutions.

SELECTED ACCOMPLISHMENTS

• Received the Region’s #1 Manager Award

• Improved Customer Retention by 17%.

• Increased profit by 10% over prior year.

• Reduced employee’s labor time by 20%.

• Developed staff to achieve multiple performance recognitions and promotions.

• Designated to coordinate and facilitate formal training sessions and meetings for peer managers and employees.

TECHNICAL EXPERIENCE

Strong proficiency with Microsoft Office products, Windows, Siebel, and Enterprise Resource Planning (ERP) Systems

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