Customer Service Administrative Assistant
Resume:
Gail J. Williams
Palm Coast FL 32164
OBJECTIVE
Seeking a responsible challenging career opportunity where my Accounting, Customer Service and Sales Skills may be utilized to make your company more successful.
SKILLS
Sales, Word Perfect, Microsoft Word, Excel, QuickBooks, Corel Draw, Peachtree Accounting, AS400, Account Payables and Receivables, Payroll, Customer Service, ability to effectively communicate with others, ability to deal with difficult situations to achieve a win-win outcome, energetic self starter, ability to effectively accomplish tasks/projects. Work extremely well under pressure.
WORK EXPERIENCE
2/2008-Present AJAX COMPANY Jacksonville, FL
Administrative Assistant/Account Receivable
• Duties include posting of daily receivables, credit card reconcile and posting to the general ledger for all branches of the company.
• Daily Billing for all branches of the company.
• Maintain filing systems for all customers from all branches.
• Collections calls and credit references to customers and was able to reduce accounts from 90 days late to 45 days late.
• Audited financial records to ensure all financial obligations were met.
6/2003-2/2008 Southern Wine and Spirits of North Florida Jacksonville, FL
Account Receivable/Collections Clerk
• Duties include customer service, major accounts reconcile, posting of payments and collections.
• Handled larger accounts with approximately 20 million dollars of business.
• Researched all short pays on approximately 20 million dollars worth of business and was able to reduce the short pays by 80%.
• Assist teams of sales personnel with any problems associated with their customers and dealing with difficult situations to ensure everyone was satisfied.
• Keep a current list of all outstanding collections for our division to ensure they met state requirements for alcohol sales.
2/1995-3/2003 Express Printing Kingsland, GA
Administrative Assistant
• Duties included customer service, sales, account receivables and payables and payroll.
• Responsible for all walk in sales and screen printing business for school system.
• Organized all accounting and billing information and changed from manual file system to computerized system.
• Inputted the last several years into computer for a new accounting program as a result was able to collect $30,000 of monies owed.
• Other duties included opening and closing on a daily basis, daily operations, ordering of material as needed, typesetting and daily deposits.
• Provided all financial records for tax filing to accounting firm.
• Assist all customers with all of their printing needs.
EDUCATION
Andover College, Portland Maine. Associate Degree in Applied Secretarial Sciences
Andover College, Portland Maine. Paralegal certificate for State of Maine
Gail J. Williams
15 Wedgewood Lane
Palm Coast FL 32164
OBJECTIVE
Seeking a responsible challenging career opportunity where my Accounting, Customer Service and Sales Skills may be utilized to make your company more successful.
SKILLS
Sales, Word Perfect, Microsoft Word, Excel, QuickBooks, Corel Draw, Peachtree Accounting, AS400, Account Payables and Receivables, Payroll, Customer Service, ability to effectively communicate with others, ability to deal with difficult situations to achieve a win-win outcome, energetic self starter, ability to effectively accomplish tasks/projects. Work extremely well under pressure.
WORK EXPERIENCE
2/2008-Present AJAX COMPANY Jacksonville, FL
Administrative Assistant/Account Receivable
• Duties include posting of daily receivables, credit card reconcile and posting to the general ledger for all branches of the company.
• Daily Billing for all branches of the company.
• Maintain filing systems for all customers from all branches.
• Collections calls and credit references to customers and was able to reduce accounts from 90 days late to 45 days late.
• Audited financial records to ensure all financial obligations were met.
6/2003-2/2008 Southern Wine and Spirits of North Florida Jacksonville, FL
Account Receivable/Collections Clerk
• Duties include customer service, major accounts reconcile, posting of payments and collections.
• Handled larger accounts with approximately 20 million dollars of business.
• Researched all short pays on approximately 20 million dollars worth of business and was able to reduce the short pays by 80%.
• Assist teams of sales personnel with any problems associated with their customers and dealing with difficult situations to ensure everyone was satisfied.
• Keep a current list of all outstanding collections for our division to ensure they met state requirements for alcohol sales.
2/1995-3/2003 Express Printing Kingsland, GA
Administrative Assistant
• Duties included customer service, sales, account receivables and payables and payroll.
• Responsible for all walk in sales and screen printing business for school system.
• Organized all accounting and billing information and changed from manual file system to computerized system.
• Inputted the last several years into computer for a new accounting program as a result was able to collect $30,000 of monies owed.
• Other duties included opening and closing on a daily basis, daily operations, ordering of material as needed, typesetting and daily deposits.
• Provided all financial records for tax filing to accounting firm.
• Assist all customers with all of their printing needs.
EDUCATION
Andover College, Portland Maine. Associate Degree in Applied Secretarial Sciences
Andover College, Portland Maine. Paralegal certificate for State of Maine
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