Customer Service Sales Representative
Resume:
DOUGLAS W BROWN
Ingram, TX *****
worsham58@hotmail
**/**-**/** ***** Construction, Billings MT
Carpenter / Laborer – Work as sub-contractor with construction crew on various projects including framing, trim, drywall, painting, siding and landscape. Also, demolition, cleanup and haul off of trash and debris.
07/11-08/11 Border States Electric, Billings, MT
OTR Driver/Warehouse – Deliver electrical equipment to customers on set route throughout Montana and Wyoming per DOT regulations. Complete and submit all required paperwork. Work in warehouse filling orders and loading trucks.
04/11-06/11 Swift Transportation, Denver, CO
OTR Driver – Deliver computer dispatched freight throughout western United States. Complete and submit all required paperwork. Completed 100% on time deliveries with no citations or DOT violations. Class A, Commercial Drivers License obtained through United States Truck Driving School, Wheat Ridge, CO, 03/11. Current Texas CDL with Tanker endorsement obtained 02/12.
06/10-12/10 Mo-Ranch, Hunt, TX
Maintenance Technician – Respond to service call requests and complete all assigned projects
in regards to plumbing, electrical, carpentry and security demands of ranch guest and staff.
02/08-05/10 Honey Do Home Services, Lakewood, CO
Home Repair Technician – Provide all aspects of home repair, including plumbing, electrical, carpentry, painting and landscape maintenance.
02/07-02/08 Lowes, Lakewood, CO
Commercial Sales Specialist – Supply materials price list for contractor’s projects. Order, track and ensure prompt delivery of materials to jobsite. Provide customers with product and installation information on carryout materials.
02/88-11/06 Johnson Controls Inc, Denver, CO – Milwaukee, WI – Dallas, TX
O & M Specialist I – Perform monthly preventative maintenance (PM) service on mechanical and
electrical equipment and respond to daily service request.
Service Business Coordinator – Handle inbound service calls for scheduling and dispatching field technicians. Follow up on calls to ensure customer satisfaction.
Area Materials Team Leader – Supervise staff responsible for managing and maintaining inventory and tool levels for multiple service teams in a five-state area. Maintain related records in inventory database. Provide product support to field technicians. Acquire and ensure timely delivery of vendor product. Perform physical inventories, restocking program and cycle counts.
Service Administration Supervisor – Managed administrative team that provided support to field technicians including scheduling/dispatching, contract accounting and inventory control and warehousing positions. Escalation point for customer service complaints.
Counterline Sales Supervisor – Instrumental in development of new call center including hiring and training of new C/S representatives, process evaluation and key escalation point for problem calls. Created and implemented CSR handbook and training for new employees.
Counterline Sales Representative – Provide phone and counter customers with technical information, trouble shooting solutions and product pricing and availability. Manage parts inventory and supervise warehouse employees.
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