Manager Quality Assurance

Danita Jackson

** *. ****** ***. - ***********, OH 45506

Day/Evening Phone: 937-***-****

Email: **************@*****.***

EDUCATION

Central Michigan University, Mount Pleasant, MI

Degree: Master of Science in Administration (MSA) – 8/2011

Major: Information Resource Management Administration

Academic: GPA 3.78 out of 4.00

Hours Complete: 36 Semester Hours

Wilberforce University, Wilberforce, OH

Degree: Bachelor of Science Information Technology – 12/2005

Major: Information Technology

Academic: GPA: 3.63 out of 4.00

Hours Complete: 120 Semester Hours

Clark State Community College, Springfield, OH

Degree: Associate of Applied Business – 6/2000

Major: Computer Information Systems Tech

Academic: GPA: 3.2 out of 4.0

Hours Complete: 103 Quarter Hours

EMPLOYMENT HISTORY

Wright Patterson Air Force Base

1864 Fourth Street - Bldg 15, Rm. 225

Wright-Patterson AFB OH 45433-7132

Phone: 937-***-****

From: June 2010 – August 2011

Supervisor: Jacqueline Janning, Chief, Business Operations Division

Position: SharePoint Knowledge Manager/Office Automation Assistant - Air Force Research Laboratory/Plans and Programming Office

•Created Microsoft SharePoint 2007 websites enabling teams across the Air Force Research Lab to collaborate around the clock;

•Granted user access to Microsoft SharePoint sites based on need; added structure and content to the sites for immediate access to electronic information; edited site web parts and manage site settings;

•Worked with team leads to provide information, assistance, or to resolve problems; performed data management duties such as monitoring data files, deletion of extraneous files and programs and file maintenance;

•Researched, reviewed, and built detailed budget reports comprised of current and historical data using Cognos(8) Query Studio; prepared budget reports in spreadsheet or chart form using Microsoft Excel and Microsoft Power Point;

Northrop Grumman Corporation

4020 Executive Drive, Beavercreek, OH 45430-1061

Phone: 937-***-****

From: March 2002 – February 2009

Doug Whitehead, Functional Manager

Position: Software Development Analyst 2

•Analyzed complex programs for a large-scale Department of Defense (DoD) inventory software application system with over 3.1 million lines of source code; used sound judgment to evaluate alternatives and make recommendations;

•Developed modules on a Tandem platform using the Guardian Operating system; modified and enhanced programs using Common Business-Oriented Language (COBOL85); used SQL to query and extract test data in relational databases to thoroughly examine all inputs, actions, events and responses of the software;

•Made updates to design and process flow documentation in response to changes in the activities being supported; debugged source code to correct program execution errors;

•Wrote and executed test cases at the unit, functional and system level, regression tested software increments for code written in Java; tested the replication of Oracle 9i/10g and Tandem databases;

•Researched and documented software anomalies and communicated results to functional managers;

•Built and executed XML files to test web services via Simple Object Access Protocol (SOAP);

•Effectively communicated with management and customers verbally, through email, or other written correspondence as appropriate; worked with customers to test applications for quality and functionality.

Northrop Grumman Corporation

Doug Whitehead, Functional Manager

4020 Executive Drive, Beavercreek, OH 45430-1061

Phone: 937-***-****

From: January 2001 – March 2002

Position: Assistant Change Control/Quality Assurance Engineer

•Recognized by upper management for streamlining an outdated documentation release process; the new process increased the accuracy of tracking and releasing current and historical software program documentation;

•Performed daily software audits prior to releasing software changes to Configuration Management to ensure all processes procedures remained in compliance with Capability Maturity Model Integration (CMMI) Level 3 processes; logged audit issues into a metrics reporting system;

•Attended and participated in weekly Discrepancy Review Board (DRB) meetings where software anomalies were addressed and prioritized for work.

TECHNICAL SKILLS

Databases: Oracle, Tandem, Access

Software: Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project)

Collaboration Software: SharePoint, Live Link

Servers: Websphere Application Server 6.0, Tandem HP NonStop S-series

Operating Systems: Windows XP, Solaris 8

Languages: COBOL, XML, SQL, TAL (Transaction Application Language), SCOBOL (Screen COBOL), DDL (Data Definition Language) and TACL(Tandem Advanced Command Language), some PL-SQL

Tandem Utilities; FUP, SCUP, EDIT (TEDIT), SPOOLCOM and ENFORM, Pathway, Enscribe Database and TMF (Transaction Monitoring Facility)

PROFESSIONAL AWARDS/RECOGNITION

Wright Patterson Air Force Base, WPAFB, OH

Winner of the Air Force Research Lab Administrative Profession of the 1st Quarter, 2011

Wright Patterson Air Force Base, WPAFB, OH

Recognized for services performed as the Lead Key Worker for the Miami Valley Combined Federal Campaign in which the Air Force Research Lab exceeded its fundraising goals

Northrop Grumman Information Technology - Rewarded for Significant and Extraordinary Accomplishments in Process Improvement

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