Technical Writer
Resume:
Catherine A. Johnson
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SUMMARY: Fourteen years experience as a Technical Writer, Business Analyst, and Proposal Development Manager with skill in the planning and execution of all levels of documentation. Expertise includes new system implementation, on-line help, test scripts, user manuals and training for mainframe and PC systems, sales, marketing, proposal responses (RFPs), content and knowledge management. Experienced in the areas of Telecommunications, Pharmaceuticals, Internet banking, Insurance, and software development with full life cycle project development.
TECHNICAL SUMMARY: Adobe Professional 7, Photoshop, Robohelp; Microsoft Office Access, Communicator, Excel, Front Page, Power Point, Project, SharePoint, Visio, Word, Windows XP, Vista; HTML; Documentum, Livelink, Information Mapping, SnagIt, OnDemand, 21 CFR Part 11, Business Objects Reporting, SumTotal Learning Management System
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EMPLOYMENT HISTORY:
Pfizer, Inc. (Consultant) November 2007–December 2008
Groton, Connecticut June 2004 – November 2006
TECHNICAL WRITER
* Gathered and documented life cycles of software development for integration projects and validated systems: Requirements, Specifications, Test Scripts, Traceability Matrix according to SDLC protocol for Global Document Management System and Learning Management System
* Wrote training manuals with screen shots and step-by-step instructions
* Documented implementation of custom MS Project; revised Livelink hierarchy
* Designed and performed validated testing on new software applications
* Wrote Strategy documents for Automation/Informatics
* Wrote Standard Operating Procedures (SOPs) and checklists for Database Administration for Oracle and SQL
* Documented database application for laboratory technicians in the Comparative Medicine area
* Developed style guide and template
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MassMutual (Consultant)
Enfield, CT November 2006 – November 2007
TECHNICAL WRITER
* Researched requirements, data elements, and wrote documentation for interim auxiliary database and conversion of mainframe systems to Web based system
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BellSouth/Cingular Interactive/Cingular Wireless April 2001 – June 2004
Woodbridge, New Jersey and Atlanta, Georgia
PROPOSAL DEVELOPMENT MANAGER
* Project managed the sales bid process for account executives from engagement to implementation
* Utilized Adobe, Microsoft and various automated proposal software to complete RFIs, RFQs, and RFPs.
* Worked with Sales, Marketing, and Legal Departments to respond to Requests for Proposals which required custom documentation
* Worked with Subject Matter Experts in the telecommunications area with expertise in Networks, Wireless Technology, E-commerce solutions, Billing, Customer Service, Solutions Engineering
* Researched, developed and wrote new boilerplate and intranet-ready information for Knowledge Management
* Researched and developed new corporate Power Point
* Maintained intranet for Professional Services department
* Worked on committee to research automated RFP software (such as Kadient products) to determine best one for departmental use
* Worked on committee to develop department style guide and editorial standards
* Worked on red team and final copy-edit team
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Johnson & Johnson (Consultant) February 2001 - March 2001
Raritan, New Jersey
TECHNICAL WRITER
* Worked on team to identify security weaknesses
* Converted Power Point demonstration on Public Key Infrastructure to White Paper
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MetLife Bank Project (Consultant) December 2000 - January 2001
Bridgewater, New Jersey
TECHNICAL WRITER
* Wrote User Manual for Branch and Call Center Tellers for new Internet bank
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AM Best Company July 1999 - November 2000
Oldwick, New Jersey
TECHNICAL WRITER
* Wrote help for CD-ROM products, which facilitated filings with National Association of Insurance Commissioners, aided underwriting and provided insurance information.
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Anthem Blue Cross and Blue Shield of Connecticut February February 1985 - June 1999
North Haven and New Haven, Connecticut
BUSINESS ANALYST December 1994 – June 1999
* Worked with EDS analysts to research problems and work flows for NASCO system designed for the National Accounts division of the Blue Cross Association of America
* Wrote online help for this main frame system (used by all Blue Cross and Blue Shields in the country) using a tag language developed for NASCO
* Worked with clients to research needs for a new Enrollment and Billing system
* Developed testing scripts and tested new system
* Researched and analyzed new Benefit Target system for OS/2 platform
* Wrote online help for client server system using tag language (IPF) developed by IBM
MEDICAL UNDERWRITER February 1992 - December 1994
* Provided training for department staff on use of Microsoft applications and Dbase III
* Rated applicants for Long-Term Care, Individual and Medicare supplemental insurance
* Worked on team to plan for business continuity in the event of natural on unexpected disaster
NATIONAL MANAGEMENT INFORMATION SERVICES AUDITOR March 1990 - January 1992
* Audited completed claims and customer service cases for accuracy and timeliness
* Collected data from other auditors and input into LOTUS 123 for report development
CLAIMS EXAMINER/SENIOR CLAIMS EXAMINER February 1985 -February 1990
* Trained processors to handle medical insurance claims on Blue Cross developed system
* Processed claims manually for Professional and Major Medical lines business
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EDUCATION:
BA – History, Pace University
Graduate work in Psychometrics and Counseling, Southern Connecticut State University
Introduction to Programming with C++, Gateway Community College
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TRAINING:
Project Management; Quantitative Analysis; Change Management; Myers-Briggs; “Negotiating to Yes;” Management Styles; “Medical Terminology;” “Using Drug Index, PDR, Merck Manual and Red Book;” CPT, ICD-9, and UB-82 coding; Medical Underwriter Training course, Microsoft products Access, Excel, PowerPoint, Project, Visio; RFP Machine, Relational Databases: Seven Habits of Highly Effective People; SQL; EmpowerU Effective Communications and Leadership Awakening, Technical Writing Seminars in Connecticut, New Jersey, and Georgia; “Write to the Top” Business Writing seminar; “Mastering Framemaker Basics” Chelmsford, Massachusetts
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CERTIFICATIONS:
Health Insurance Association of America: certified Managed Health Care Professional
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ORGANIZATIONS:
Society for Technical Communication
Association of Proposal Management Professionals
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