Manager Customer Service

Tom Boothe *** Mountain Valley Drive Maumelle, AR 72113 501-***-**** h 501-***-**** m ********@*********.***

Profile

Motivated, personable business professional with multiple college degrees and a successful 20-year track record of proven project and facilities management. Talent for quickly mastering new skills and improving on existing ones. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate & timely reports, completing projects within tight time schedules, and meeting customer and company goals. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Mgt

Report Preparation

Computer Usage

General Office Skills Facilities Mgt

Customer Service

Scheduling

Marketing & Sales Wireless Tower Services

Government Agency Interactions

Human Resources

Professional Presentations

Professional Experience

FACILITIES MANAGEMENT; PROJECT MANAGEMENT

Research needs of clients and building owners and prepare reports to meet objectives.

Develop and implement solutions to reduce facilities and overhead expenses.

Direct all aspects of site / facility planning, design, construction, and maintenance.

Conduct periodic inspections of properties to ascertain proper operations and develop maintenance plans and budgets.

Manage all contractors and sub-contractors involved in the maintenance, repairs, and construction of properties.

Monitor computer systems and programs to evaluate property and client needs

PRODUCTION MANAGEMENT; LOGISTICS MANAGEMENT; STRATEGIC INITIATIVES

Lead Lean Manufacturing, Kaizen, and Six Sigma exercises / projects

Conduct environmental, safety, and efficiency audits of all properties.

Develop and implement strategic marketing plans for energy reduction solutions.

Manage all aspects of traditional project management.

Provide training sessions for employees, clients, and contractors regarding project development and planning.

Develop marketing plans for growth into new markets and industries.

Employment History

Signal Point Systems – Regional Supervisor, AR/MO/OK/TN/KS/MS

P.I. Construction Group – Director of Operations

Cornerstone Industrial Services – Director of Client Development

CB Richard Ellis – Facilities Manager (Regions Financial sites)

Raytheon Aircraft – Facilities Manager; Special Projects Manager

Menasco Aerospace – Program Coordinator; Facilities Manager

Education / Skills

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY

Master of Aeronautical Sciences, 2000 – Operations and Management

UNIVERSITY OF HOUSTON (TX)

Bachelor of Science – Business & Commerce, 1990

Six Sigma Black Belt (Raytheon Learning Institute); Lean Manufacturing/Kaizen event leader; Adjunct Instructor; OSHA/EPA compliance coordinator; Little Rock Workforce Investment Board Chairman (2006)

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